We have an exciting job opportunity for the position of Resettlement accommodation Manager.
You will have overall operational management responsibility for Union Terrace and Robinson Court supported accommodation schemes and working within the CYC Housing Options and Support Service. We are looking to recruit a committed and enthusiastic person to provide high quality support to all customers and staff living and working in the in the supported accommodation schemes.
Union Terrace (Males) and Robinson court (Females) are resettlement supported accommodations for single homeless people/rough sleepers and childless couples (primarily adult males and females aged 18+) providing accommodation and support with a view to helping people move on into more independent accommodation suitable to their needs.
You will develop high quality services to rough sleepers and resettlement customers, working with the Housing Options and Support Team Service Manager you will manage and lead the staff team within both services along with the accommodation with the supervisors within each service to deliver the support and accommodation.
The successful applicant will have good interpersonal skills and will understand the issues people have faced when they became homeless and or while they were rough sleeping, you will be required to play a key role in coordination of the monitoring, review and updates associated with policy and protocol.
Working with key officers/partners from across the council, housing services partners, support providers, customer service representatives and senior managers, to monitor policy and ensure consistency of approach in the two accommodation services, to ensure things are within the context of CYCs key objectives and values.
You will need to be confident working with senior management and have a working knowledge of housing law and practice and of relevant social care legislation as it relates to housing, and experience of delivering a customer centred service. You must be Computer literate with a good knowledge of housing IT systems.
You will need to closely collaborate with adult social care children’s social care, probation, police and other statutory and non-statutory providers who are working with customers with housing needs and are vulnerable.
You will work with partner agencies to deliver the Homelessness Strategy Action Plan and be a Key partner with Community Safety in respect of addressing begging and street anti-social behaviour.
You will represent CYC at conferences, meetings, forums, and via CYC Communication Team to respond to media / public enquiries etc.
You will be capable of working on your own initiative under the guidance of the service manager.
Experience of management of supported accommodation of and working with homeless people is essential along with and understanding of the issues surrounding the client groups. And a good working knowledge of health and safety regulations in the context of supported housing.
This post is not suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Tim Carroll (Head of Service)
Closing date: Sunday 23rd August 2026 at 12 midnight
Interview date: Week commencing Monday 7th September 2026
