£27,378–£29,406 per year, depending on experience
39 hours per week, Monday–Friday
Based in Winford, BS40
Please note: Public transport to our location is very limited, so you'll need your own reliable transport to get to and from work.
House of Amor is a growing UK beauty brand specialising in at-home lashes, press-on nails and beauty products.
We're a small team of nine, so teamwork, communication and a willingness to get involved are really important to us. Everyone has their own responsibilities, but we work closely together and all play a part in what we're building.
We're looking for a Community & Customer Relations Coordinator to join us. This is a varied role combining customer service, community management, CRM and affiliates, with opportunities to get involved across the wider brand.
You'll be one of the main voices of House of Amor, looking after our customers & creators, building relationships with our community and helping turn customers and creators into genuine brand advocates.
The Role
Customer Experience
Customer service will be the main part of your role. You'll manage our day-to-day customer interactions across email, social media and TikTok Shop, including:
- Responding to customer emails, DMs and comments
- Managing returns, refunds and order queries
- Resolving customer issues in a warm and professional way
- Sharing feedback and identifying ways we can improve the customer experience
Community & Social
You'll help us build a loyal and engaged community around House of Amor by:
- Engaging with comments, DMs, tags and mentions
- Building genuine relationships with our customers
- Encouraging reviews, UGC and customer advocacy
- Spotting customer stories, feedback and opportunities we can use within our marketing
- Supporting social content, TikTok Lives, events and community-led campaigns
Creators & Affiliates
Working closely with our Marketing Team, you'll also help grow our creator and affiliate community by:
- Looking after existing affiliates
- Finding and reaching out to new creators and affiliates
- Supporting creator relationships and our affiliate programme
- Managing product sampling and gifting
Working in a small business means we all muck in. You'll have opportunities to get involved with product development, launches, events, pop-ups, social content and live streams. These aren't separate jobs you'll be expected to manage; they're opportunities to be part of what's happening across the business.
We're a hands-on team, particularly around launches, events and busy periods. You need to be happy to jump in where needed, whether that's preparing products for an event, organising stock, helping in the warehouse, keeping shared spaces clean and tidy or lending an extra pair of hands to the team.
At the same time, you'll need to be confident working independently, taking ownership of your responsibilities and managing your own workload.
We're looking for someone who is:
- Experienced in customer service, community management, social media or a similar role
- A confident and excellent written communicator
- Warm, personable and genuinely enjoys helping people
- Organised, proactive and able to manage their own workload
- Comfortable with social media and digital platforms
- Interested in beauty, creators, influencers and affiliates
- Comfortable getting involved with social content and TikTok Lives
- A team player
Experience with TikTok Shop, affiliates, influencer marketing or CRM would be a bonus, but isn't essential.
More than anything, we're looking for someone who's great with people, proactive, commercially minded and excited to become part of a growing brand.
What We Offer
- £27,378–£29,406 per year, depending on experience
- 39 hours per week, Monday–Friday
- 28 days holiday including bank holidays
- Staff discount and free products
- Free on-site parking
- Company events
- Opportunities to learn and develop across different areas of the brand
- A role where your ideas and input are genuinely valued
How to Apply
Send us your CV along with a short introduction telling us a little about yourself, your experience and why you think you'd be a great fit for House of Amor.
Want to stand out? We'd love you to send us a short video introduction too. It's a great opportunity to show us your personality and tell us why you're interested in joining the team.
Application Questions
- Do you have a valid driving licence and the ability to drive to our location in Winford, BS40? There is no public transport available to our location.
- Tell us about your customer service experience.
- Have you worked with social media, creators or affiliates before?
- Why do you think you'd be a good fit for House of Amor?
Work location: In person
Pay: £26,000.00-£28,080.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
Work Location: In person
