Band 3 - £30,630 - £32,346 Inc HCAS per annum pro rata
Fixed Term Contract for 6 months
Part time - 22.5 hours per week
We are currently looking for a Medical Admin Team Administrator to work in our Children and Young People's Directorate.
This role is responsible for providing a high level of administrative support to ensure the smooth day-to-day running of the department. The role involves managing correspondence, maintaining accurate records and databases, handling enquiries, processing documentation, and supporting teams with a variety of administrative tasks.
The post holder will provide administrative support and cover as required for the Prescriptions, EHCP, CCDS Administrators and Medical Secretaries, assisting with workload management, maintaining accurate records, processing documentation and ensuring continuity of service across the team.
Administrative and Clerical
1. Provide support to Prescriptions/ADHD Administrator, including:
- Processing prescription requests
- Processing shared care agreements
2. Provide support to Complex Communication Diagnostic Service (CCDS) Administrator, including:
- Assist with processing referrals
- Appointment booking
3. Provide support to Education and Health Care Plan (EHCP) Administrator, including:
- Processing referrals
- Appointment booking
4. Provide support to the Safeguarding Administration Team, including:
- Report distribution
- Appointment booking
5. Other clerical and general office administration, including:
- Preparing pre-drafted letters and reports for distribution to parents, GPs and schools
- Proof reading letters/ reports
- Uploading documents
- Maintaining accurate records, including electronic patient records
- Responding to enquiries from service users, healthcare professionals and other stakeholders; signposting and escalating where appropriate
6. Work within Standard Operating Procedures and processes for administrative systems whilst identifying process improvements with a view to improving efficiency and effectiveness of service delivery.
7. Log information/ data on electronic patient records and other systems, accurately and in a timely fashion.
Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults.
Salary is dependant on NHS experience and current banding/pay point.
Excellent benefits package available including various pension schemes, discounted gym membership, cycle to work scheme, discounted electronics, access to EAP, high street discounts, Blue Light Card eligibility, opportunity to apply for low interest personal loans and an excellent lease car scheme and we are constantly looking to expand our staff benefits.
Administrative and Clerical
1. Provide support to Prescriptions/ADHD Administrator, including:
- Processing prescription requests
- Processing shared care agreements
2. Provide support to Complex Communication Diagnostic Service (CCDS) Administrator, including:
- Assist with processing referrals
- Appointment booking
3. Provide support to Education and Health Care Plan (EHCP) Administrator, including:
- Processing referrals
- Appointment booking
4. Provide support to the Safeguarding Administration Team, including:
- Report distribution
- Appointment booking
5. Other clerical and general office administration, including:
- Preparing pre-drafted letters and reports for distribution to parents, GPs and schools
- Proof reading letters/ reports
- Uploading documents
- Maintaining accurate records, including electronic patient records
- Responding to enquiries from service users, healthcare professionals and other stakeholders; signposting and escalating where appropriate
6. Work within Standard Operating Procedures and processes for administrative systems whilst identifying process improvements with a view to improving efficiency and effectiveness of service delivery.
7. Log information/ data on electronic patient records and other systems, accurately and in a timely fashion.
Communication and Relationships
8. Take calls and respond to emails, ensuring all communications and interactions are timely, appropriate and in line with Information Governance guidelines.
9. Act as initial point of contact for feedback from parents/carers/other professions, escalating as required
10. Process incoming mail - written and electronic - uploading to/ updating records and notifying relevant clinicians accordingly
11. Manage allocated mailboxes, answering queries where possible and signposting or escalating as appropriate.
12. Actively contribute to meetings with clinicians and the wider team e.g. to discuss service delivery.
Clinics
13. Ensure smooth running of any relevant clinics, dealing with urgent and unexpected issues appropriately and working with CCC and other colleagues to ensure clinic appointments are arranged, communicated and fully utilised, including notification of cancellations.
