Apprentice Customer Services Advisor
£18,000 per annum
37 hours per week (including 6 hours per week study time)
Fixed term (12 months)
Do you want to kick start your career with real experience, real responsibility, and a real qualification?
Do you enjoy helping people, solving problems and making a difference to your local community?
This is an exciting opportunity to join Blaby District Council as an Apprentice Customer Services Advisor, where you’ll be the first point of contact for residents and help them access the services they need.
You won’t just be “learning on the job”, you’ll gain valuable experience while working towards a nationally recognised qualification and developing skills for a long-term career in customer service and local government.
What you’ll be doing:
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As an Apprentice Customer Services Advisor, you’ll help residents by:
- Answering telephone calls, emails and online enquiries
- Providing information and advice about council services
- Helping customers access services and complete requests
- Listening to customers concerns and helping find solutions
- Recording enquiries accurately on council systems
- Working with other departments to ensure residents receive the support they need
- Leaning how local government services operate and how they make a positive difference to the community
- Delivering excellent customer service in a professional and friendly manner
How you’ll help our residents
Every day you’ll support people with a wide range of enquiries helping them to:
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Access council services quickly and easily
- Receive accurate information and guidance
- Resolve issues and service request
- Feel valued, listened to and supported
- Have a positive experience when contacting the Council
What you’ll gain:
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A fully funded Level 3 Business Administration Apprenticeship
- Hands on experience in a busy Customer Service environment
- Training, mentoring, and support from experienced professionals
- A genuine pathway into a long-term career in local government
- Skills that will set you up for any future office-based role
What we’re looking for:
We’re not expecting loads of experience just the right attitude:
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GCSEs (or equivalent) including English and Maths at Grade 4/C or above
- A genuine desire to help people
- Good communication and listening skills
- Reliability and a strong work ethic
- Basic IT skills and willingness to learn new systems
- Ability to work as part of a team
Benefits of working with us include a Local Government Pension scheme, exciting career opportunities, flexible working including flexi-time scheme and out of town offices with free car parking and cycle bays. Further details on our benefits can be found on the Employee benefits page.
Closing date: 5 August 2026
Interview date: 14 August 2026
Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people, care leavers and those in the Armed Forces. As a Disability Confident Employer and to show our commitment to Care Leavers and the Armed Forces Covenant, we offer a Guaranteed Interview Scheme.
