Are you an organised and proactive individual with excellent communication skills? Do you enjoy building positive relationships and providing outstanding customer service?
If youre looking for a rewarding role where you can make a real difference to children, young people and families, wed love to hear from you.
Were looking for a proactive and organised Caseworker Assistant to join our SEND Assessment and Review Team.
As a Caseworker Assistant, you will be at the heart of a busy and rewarding service that makes a real difference to local families. Working closely with Caseworkers, schools, families and partner agencies, you will support the delivery of statutory SEND processes, maintain accurate records, monitor key timescales and help ensure children and young people receive the right support at the right time.
This is an exciting opportunity to join a dedicated team committed to improving outcomes for children and young people, while developing your own skills and experience within a supportive and collaborative environment.
What youll be doing
- Supporting the administration of SEND assessment and review processes to ensure statutory requirements and timescales are met.
- Maintaining accurate records and supporting data quality within the services Management Information System.
- Building positive relationships with families, schools, education providers and partner agencies.
- Responding to enquiries and providing advice and guidance on SEND processes.
- Supporting Caseworkers in the delivery of their statutory duties and associated procedures.
- Contributing to service development, improvement projects and the ongoing success of the team.
What youll need
To be successful in this role, you will be highly organised, motivated and able to work effectively in a busy environment where managing multiple priorities and meeting deadlines is essential.
You will bring:
- Experience of working in a customer-focused administrative or support role.
- Excellent organisational skills and the ability to plan and prioritise your workload effectively.
- Strong communication skills, with the confidence to build positive relationships with families, schools and professionals.
- Experience of working with databases, case management systems or management information systems, alongside good Microsoft Office skills.
- The ability to problem solve, adapt to changing priorities and manage competing demands.
- A collaborative approach, resilience and a commitment to excellent customer service.
Knowledge of SEND processes, education services or the public sector would be beneficial, but we are equally keen to hear from candidates who can demonstrate transferable skills, a positive attitude and a willingness to learn.
You should be educated to NVQ Level 3 in a relevant subject, or be able to demonstrate an equivalent level of knowledge gained through relevant work experience.
Why join us?
Youll be joining a supportive team that is committed to making a real difference to the lives of children, young people and families across Stockton-on-Tees. Youll have the opportunity to develop your skills, broaden your knowledge and contribute to a service that has a lasting impact on local communities.
We offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:
- A competitive salary of up to £28,598
- A supportive and collaborative working environment
- 27 days annual leave, rising to 32 days after five years service, plus bank holidays. Additional leave can also be purchased through our flexible leave scheme.
- Membership of the Local Government Pension Scheme (LGPS), one of the UKs leading public sector pension schemes, with options to enhance your retirement planning.
- Access to a wide range of employee benefits, including learning and development opportunities, employee assistance programme, physiotherapy services, and discounts with major high street and online retailers
Want to know more?
If you would like an informal discussion about the role, please contact Rebecca Horsman at
[email protected] or Elizabeth James at
[email protected] and a suitable time will be arranged to discuss the opportunity.
We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.
Please note that were unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from
[email protected] to the email linked to your North East Jobs account, and will also appear in the My Messages section of your account.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Councils statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Councils recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employees visa is due to expire and sponsorship is not granted.
