Job Summary
We are looking for a Coffee House Manager. This is a full time role will involve overseeing the smooth running of daily operations, managing customer service, coordinating staff, and ensuring a welcoming environment for all guests. We are seeking a dedicated, hardworking manager who has a wealth of experience in hospitality and has strong barista skills and knowledge. It is a very hands on position and must be willing to work key days, weekends and be present on the floor during peak hours. If you're organised, proactive, and thrive in a dynamic environment, we’d love to have you as part of our team!
Duties
- Supervise and coordinate front-of-house staff to ensure efficient service delivery.
- Maintain high standards of customer service and hospitality at all times.
- Assist in training new team members on service protocols and food safety practices.
- Collaborate with kitchen staff to ensure timely food preparation and presentation.
- Manage reservations and seating arrangements to optimise guest experience.
- Address guest inquiries, complaints, and feedback promptly and professionally.
- Monitor cleanliness and organisation of the front-of-house area.
- Implement health and safety regulations to maintain a safe environment for both staff and guests.
- Prepare regular reports on operational performance and staff productivity.
- Overseeing the baking team and working closely with our head baker
- Keen interest in up and coming trends within the food and drink industry
Skills
- Strong leadership abilities with a focus on team management.
- Experience in hospitality, particularly within restaurant or coffee shop settings.
- Knowledge of food production processes, including food preparation techniques.
- Excellent communication skills, both verbal and written.
- Ability to multitask effectively in a fast-paced environment.
- Problem-solving skills to address issues as they arise efficiently.
- A keen eye for detail to maintain high standards of service and presentation.
- Passion for helping others and creating memorable experiences for guests.
Job Type : Full Time 35hours
Salary : Based on experience
Benefits :
- Tips
- 20% off staff discount in garden centre
- 50% off food & drink on shift
Experience
Management - Minimum 2 years
Hospitality - Minimum 2 years
Barista - Minimum 2 years
Pay: Up to £30,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Supervising: 2 years (preferred)
- Restaurant management: 2 years (preferred)
- Barista: 1 year (required)
Work Location: In person
