Patient Services Team Leader Vacancy
Hours: 30 hours per week (flexible working pattern to be agreed)
Contract: Permanent
We are looking for a motivated and experienced Patient Services Team Leader to join our friendly and supportive team at Ibstock & Barlestone Surgeries. This is an excellent opportunity for an individual with proven leadership experience who is passionate about delivering outstanding patient care and supporting staff to perform at their best.
As Patient Services Team Leader, you will oversee the day-to-day operation of the patient services team, ensuring patients receive a professional, efficient, and compassionate service. You will act as a key point of contact for staff, support service improvements, and help maintain a positive and productive working environment.
Key Responsibilities
- Lead, support, and supervise the Patient Services Team.
- Ensure the smooth day-to-day running of front-line patient services.
- Monitor and maintain high standards of patient care and customer service.
- Support staff performance, wellbeing, and development.
- Assist with recruitment, induction, training, and onboarding of new team members.
- Manage staff rotas and support appropriate staffing levels.
- Handle patient concerns and complaints professionally and effectively.
- Work closely with the Practice Manager and clinical teams to improve services and patient experience.
- Ensure compliance with practice policies, procedures, and confidentiality requirements.
Essential Requirements
- Previous experience in a team leadership or supervisory role is essential.
- Strong people management and communication skills.
- Ability to motivate, support, and develop team members.
- Excellent organisational skills and attention to detail.
- Experience working in a customer-facing environment.
- Ability to manage competing priorities and work under pressure.
- Good IT skills and confidence using digital systems.
Desirable Requirements
- Experience working within a GP practice, primary care, NHS, or healthcare setting.
- Knowledge of clinical systems such as SystmOne.
- Experience managing performance, absence, or team development initiatives.
Training and Development
We are committed to investing in our staff and supporting career development. The successful candidate will have access to ongoing training and development opportunities, including:
- Leadership and management development.
- Coaching and mentoring skills training.
- Conflict resolution and communication workshops.
- NHS and primary care learning opportunities.
- Continuous professional development support.
What We Offer
- Supportive and friendly working environment.
- Opportunities for professional growth and career progression.
- Access to training and development programmes.
- NHS pension (where applicable).
- Competitive pay rates and generous annual leave entitlement.
How to Apply
If you are an experienced leader who enjoys supporting people, driving excellent service standards, and making a positive difference to patients’ experiences, we would love to hear from you.
Apply by submitting your CV and a covering letter to:
Emma Burbank – Practice Manager
[email protected]
Pay: £13.40-£14.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
