Work base: Coed Pella, Colwyn Bay
Are you an experienced and inspirational Social Work leader looking for an opportunity to make a real difference for children, young people and families?
We are seeking an exceptional Service Manager to lead our Family Support and Intervention Service. This is a key strategic leadership role within our Children, Families and Safeguarding Service, offering the opportunity to shape the future of service delivery, drive innovation and influence positive change across Children's Services.
Working within the principles of the Social Services and Well-being (Wales) Act 2014, you will champion strengths-based, relationship-focused practice, ensuring that early intervention, prevention and high-quality safeguarding are at the heart of everything we do. You will provide strategic and operational leadership across a diverse portfolio of services, working collaboratively with partners, communities and families to improve outcomes and ensure children receive the right support at the right time.
The Family Support and Intervention Service brings together our Assessment and Support, Safeguarding and Legal, Strengthening Families, Family Time and Sessional Teams. Together, these services deliver timely assessment, targeted intervention and specialist support to safeguard children, strengthen family resilience and achieve positive, sustainable outcomes. Where required, the service also leads statutory safeguarding and legal proceedings to ensure children's safety and wellbeing remain paramount.
We are looking for a qualified social worker with significant leadership experience, a strong track record of service improvement and a passion for developing high-performing teams. You will be an innovative and collaborative leader, capable of navigating complexity, driving continuous improvement and delivering high-quality services within an evolving environment.
In return, you will join an ambitious and supportive leadership team committed to improving outcomes for children and families across Conwy. This is an exciting opportunity to influence strategic direction, shape practice and lead innovation across a diverse range of services, helping to ensure children, young people and families receive the highest quality support when they need it most.
Potential interview date on 31st July 2026, this will be confirmed in due course.
This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.
Manager details for informal discussion: Mark Rowley, Workforce Manager ( [email protected] / 01492577764)
Welsh Language Skills: Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Conwy is committed to safeguarding. Qualifications and references will be verified.
Click here to discover the benefits of joining Team Conwy.
Learn more about our recruitment process by visiting our Recruitment Process Page
We’re committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.
We welcome and encourage applicants from all backgrounds and experiences.
We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an ‘E’ on the Person Specification).
We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.
Mae’r ffurflen hon ar gael yn Gymraeg hefyd.
