Job Description – Housing Support Worker
1. Job Title:
Support Worker
2. Reports To:
Operations Manager
3. Direct Reports:
None
4. Job Purpose:
To provide personalised, trauma-informed support to high-risk and vulnerable adults living in Axis properties. Support Workers work independently across multiple sites to help clients reduce risk, maintain accommodation, and move towards independence. The role includes lone working, travel between properties, and participation in an on-call rota.
5. Key Responsibilities:
Support Delivery
- Deliver one-to-one support to service users based on assessed needs, risk level, and support plans
- Complete and regularly review support plans
- Build supportive, professional relationships that promote trust, independence and accountability
- Help clients engage with community services, manage their tenancy, and sustain accommodation
- Support clients with areas such as mental health, substance use, offending behaviour, and self-care
Client Risk & Safety
- Monitor and manage client risk in line with safeguarding and lone working procedures
- Respond to crisis situations, including critical incidents and welfare checks
- Escalate safeguarding concerns promptly to the Operations Manager or Designated Safeguarding Lead
- Work in partnership with Probation, MAPPA, housing, and other statutory services
- Attend and contribute to multi-agency meetings when required
Recording & Compliance
- Record all support sessions, risks, incidents and contact notes promptly and accurately
- Comply with data protection, safeguarding, health and safety and Axis policies at all times
- Assist with audits, reviews, and evidence gathering for service improvement and reporting
- Maintain confidentiality and uphold professional boundaries at all times
Teamworking & Conduct
- Work closely with the Operations Manager and other staff to ensure safe and effective service delivery
- Follow all lone working and on-call procedures to ensure safety
- Participate in training, reflective practice and team meetings
- Uphold Axis’s values of safety, dignity, inclusion and professionalism
6. Key Relationships:
- Service users
- Operations Manager and Senior Management Team
- Probation Officers, MAPPA, mental health teams, housing officers
- Landlords, contractors and local authority services (where needed)
7. Objectives & Key Results (OKRs):
- Complete all new client support plans within 10 working days
- Maintain 90%+ completion rate for case recording within 24 hours
- Participate in 100% of required lone working check-ins and on-call duties
- Support at least 70% of clients to achieve one or more agreed outcomes within 6 months
- Complete all mandatory training within 3 months of starting
8. Person Specification:
Essential:
- Experience supporting people with complex needs or risks
- Understanding of safeguarding, lone working, and client confidentiality
- Ability to stay calm and manage challenging situations independently
- Strong written and verbal communication skills
- Ability to travel independently between dispersed locations
- Driving License
Desirable:
- Experience of working with criminal justice-involved adults
- Familiarity with risk assessments and psychologically informed practice
- Experience of working with trauma, substance use, or homelessness
9. Other Requirements:
- Enhanced DBS check
- Lone working across multiple properties
- On-call duties on a rota basis
- Full UK driving licence and access to a car
10. Terms & Conditions:
- Salary: £28,392 per annum
- Hours: 37.5 per week. Hybrid working as suits the needs of the business and in agreement with the manager.
- Location: Community-based – travel to properties across Leeds and nearby areas
- Contract type: Permanent
- Probation period: 4 months
- Notice period: 1 month
11. Compliance and Conduct:
All Support Workers are expected to uphold Axis’s safeguarding, health and safety, lone working and equality policies. You must conduct yourself with integrity, care and professionalism in all client and partner interactions.
Please send your CV along with a statement of no more than two pages of how you meet the criteria to [email protected]
Pay: £28,392.00 per year
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking
Work Location: In person
