Job Summary
We are seeking a dynamic and proactive Assistant Manager to join our team and drive excellence across pub operations. In this pivotal role, you will support the general manager in overseeing daily activities, ensuring smooth pub functions, and delivering exceptional customer experiences. Your leadership will inspire team members, optimise sales strategies, and uphold high standards of merchandising, organisation, and communication. This position offers an exciting opportunity for a motivated individual to develop management skills and contribute to a vibrant pub environment where teamwork and customer satisfaction are at the forefront.
Responsibilities
- Assist in managing daily pub operations, including sales, inventory, and customer service functions
- Supervise and motivate team members to achieve sales targets and provide outstanding service
- Support recruitment, on boarding, training, and performance evaluations for staff
- Oversee administrative tasks such as scheduling, stock replenishment, and record keeping
- Handle customer inquiries with professionalism using excellent phone etiquette and communication skills
- Collaborate with management to develop sales strategies and promotional activities that boost revenue
- Maintain a well-organised pub environment through strong organisational and time management skills
- Monitor compliance with company policies, health & safety regulations, and operational procedures
- Lead by example in demonstrating leadership qualities, supervising staff effectively, and fostering a positive team atmosphere
Experience
- Working behind the bar, experience and knowledge around beer, wine, spirits, cocktails and coffee.
- Providing table service in a restaurant-like setting.
- Previous management or supervisory experience in a pub or a related field is highly preferred
- Proven track record of team management and motivating staff to meet goals
- Strong communication skills, both written and spoken
- Experience in back-of-house systems relating to stock
- Demonstrated organisational skills with the ability to prioritise tasks efficiently
- Administrative experience including scheduling, reporting, and record maintenance is beneficial
- Familiarity with phone etiquette and customer service best practices is essential
Join us as an Assistant Manager to lead with energy, inspire your team, and make a meaningful impact in our vibrant pub community!
Pay: From £28,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
