Job Title: Retail Store Supervisor
Location: Oxford Street, London
Start Date: June 2026
Employment Type: Full-time and Shift-based (including weekends)
Salary: £30,000 gross per annum
About Tales House London:
TALES House London is a curated, multi-brand experiential retail space by Bellafricana, located on Oxford Street. The space brings together a rotating selection of African and diaspora brands across fashion, beauty, lifestyle, and creative industries.
More than a traditional retail store, TALES House is designed as a storytelling and discovery space where customers engage with products, people, culture, and experiences in an immersive and memorable way. The space combines retail, community, content, and culture to create a unique in-person and digital brand experience.
The space operates 7 days a week (approx. 10 am–8 pm) with a small, close-knit team.
Job Overview
We are seeking a passionate, customer-focused, and detail-oriented Retail Brand Experience & Visual Merchandiser to join our team. This role combines exceptional customer engagement with strong visual merchandising skills to ensure customers enjoy a memorable shopping experience while the store remains visually appealing, organised, and commercially effective.
The successful candidate will play a key role in delivering outstanding customer service, supporting sales growth, maintaining store presentation standards, and creating visually compelling product displays that inspire customers and drive purchases.
Responsibilities
- Customer Experience & Brand Engagement
- Welcome and engage customers in a warm, professional, and memorable manner.
Visual Merchandising
- Maintain attractive and commercially effective product displays throughout the store.
- Ensure products are presented in accordance with brand and merchandising guidelines.
- Refresh displays regularly to reflect promotions, campaigns, new arrivals, and seasonal themes.
- Monitor store presentation to ensure a consistently high visual standard.
- Support window displays, feature areas, and in-store brand activations.
- Ensure pricing, signage, and product information are accurate and professionally displayed.
Retail Operations & Inventory
- Assist with stock receiving, replenishment, tagging, and inventory organisation.
- Conduct regular stock checks and support inventory accuracy.
- Maintain cleanliness, organisation, and operational readiness of the store.
- Support opening and closing procedures as required.
- Assist with in-store events, pop-ups, activations, and promotional campaigns.
Team Collaboration
- Work closely with the Retail Team Lead and wider team to achieve business objectives.
- Contribute ideas for improving customer experience, store presentation, and sales performance.
- Act as a positive ambassador for TALES House London and Bellafricana.
- Build strong customer relationships through excellent service and product knowledge.
- Communicate the stories, values, and unique selling points of featured brands.
- Assist customers with product selection and purchasing decisions.
- Support sales activities and contribute to achieving store sales targets.
- Handle customer enquiries and resolve issues professionally.
Qualifications
- Previous experience in retail, customer service, visual merchandising, fashion retail, or a related customer-facing role.
- Experience creating and maintaining product displays and visual merchandising standards.
- Strong communication and interpersonal skills.
- Customer-focused with a passion for delivering exceptional experiences.
- Good understanding of retail presentation, product placement, and customer behaviour.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a fast-paced retail environment.
- Comfortable working flexible shifts, including weekends.
- Interest in fashion, lifestyle, beauty, culture, or creative brands.
- Interest in fashion, lifestyle, or creative brands
Fill out the following Google form link to apply: https://forms.gle/Gez6ELQyKSNBkgNz6
Job Type: Full-time
Pay: £30,000.00 per year
Work Location: In person
