Senior Technical Support Officer - Applications Delivery Team
The Senior Technical Support role sits within our Applications Delivery team – a specialist group of technical professionals dedicated to delivering reliable, secure, and highly available IT services that directly support policing operations.
This is a varied and hands-on role where you’ll provide technical support across a range of business-critical systems. You’ll balance strong attention to detail with the ability to understand and contribute to the wider strategic direction of complex application landscapes.
Based at Police Headquarters, Portishead, this is a hybrid role requiring attendance in the office 1-2 days per week, with occasional travel to other police sites. Access to fleet vehicles will be available for business travel. A full UK driving licence is essential.
Key Responsibilities
You will deliver end-to-end technical support across multiple services, including:
Provisioning, development, and solution design
Installation and configuration of systems and applications
Proactive service monitoring, performance assessment, and issue prevention
Fault diagnosis, troubleshooting, and resolution
System upgrades and patch management
Working as part of project teams to support the design and implementation of new solutions
Building strong relationships with stakeholders to enable effective collaboration and service delivery
Ensuring systems operate to high professional standards, with a focus on stability, availability, performance, and security
Skills & Experience
We’re looking for someone who brings:
A minimum of 3 years’ experience within an IT environment
Strong technical understanding beyond end-user level, with the confidence to work across complex systems
Experience with relevant technologies, such as:
Cloud platforms
Windows Server environments
End-user device management
Windows administration tools
Complex line-of-business applications
Excellent communication skills, with the ability to collaborate across teams and build effective working relationships
A proactive approach to problem solving and continuous improvement
A structured and methodical approach to managing workloads
You’ll be customer-focused and passionate about delivering a high-quality service, bringing both technical expertise and a commitment to best practice.
Additional Requirements
Occasional travel across the force area will be required, so a full UK driving licence is essential
Following successful completion of probation, there may be an on-call requirement (with additional allowances)
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to:
[email protected]
Based at Police Headquarters, Portishead, this is a hybrid role requiring attendance in the office 1-2 days per week, with occasional travel to other police sites. Access to fleet vehicles will be available for business travel. A full UK driving licence is essential.
Benefits
We offer a comprehensive benefits package, including:
Discounts and savings on retail, dining, holidays, and family days out
Access to on-site facilities at our Portishead HQ, including a 24-hour gym, Costa Coffee, and attractive grounds
Why Join Us?
If you’re looking for a role where your technical skills can directly support frontline policing and make a real difference, Avon and Somerset Police offers a unique and rewarding career opportunity.
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About us
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Diversity is a strength and individuality is an asset.
We recognise the benefit different life experience and perspectives can bring.
We are on a journey to become the most inclusive police force in the country.
Find out more about our benefits and culture
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
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Blended Working/ Hybrid Working
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Avon and Somerset Police encourage flexible working where operationally possible.
This role has been identified as a blended role.
The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
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Important information before you commence an application (for external applicants)
You will require the following detail to complete this application form:
National Insurance Number
Identification Detail e.g. passport
Address information including proof
Referee information
Full employment history including dates and any qualifications you may have attained
Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have
If the role requires you to drive you will also be required to upload details from your full driving licence including photos.
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Important information before you commence an application- for ALL applicants
The application system only remains active on a single page for a period of 60 minutes.
Please ensure you allow time to complete your application fully as part complete pages do not save.
If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.
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