Paragon Logistics Group Ltd is one of the UK's fastest-growing specialist logistics companies, providing temperature-controlled transport, warehousing, fulfilment and commercial vehicle hire services nationwide.
Working with leading food manufacturers, restaurant groups, parcel delivery networks and retail customers, we operate a fast-paced 24/7 logistics operation where customer service and operational excellence are at the heart of everything we do.
Due to continued growth, we are looking for an ambitious Logistics Coordinator to join our operations team at our Greenford headquarters.
This is an excellent opportunity for someone who enjoys solving problems, thrives under pressure and wants to build a long-term career within a growing logistics business.
About the Role
As a Logistics Coordinator, you will play a key role in the day-to-day running of our transport operation. You will work closely with customers, drivers, warehouse staff and the management team to ensure deliveries are completed safely, efficiently and on time.
No two days are the same. One minute you'll be planning vehicle movements, the next you'll be helping resolve a customer issue or supporting drivers on the road.
We're looking for someone who enjoys taking ownership, making decisions and finding solutions.
Key Responsibilities
- Plan and coordinate daily transport operations across the UK.
- Allocate work to drivers and subcontractors.
- Monitor vehicle movements and delivery progress using transport management systems.
- Communicate with customers regarding delivery updates and service requirements.
- Build and maintain excellent relationships with customers and drivers.
- Respond quickly to operational issues including delays, breakdowns and route changes.
- Work closely with warehouse staff to ensure collections and deliveries run efficiently.
- Ensure compliance with transport legislation, company procedures and customer requirements.
- Maintain accurate operational records and update internal systems.
- Monitor fleet utilisation and identify opportunities to improve efficiency.
- Assist with route planning, resource allocation and daily operational planning.
- Support the implementation of new customer accounts and contracts.
- Work with senior management to continuously improve service levels and operational performance.
What We're Looking For
We're more interested in attitude than experience.
The ideal person will be:
- Highly organised with excellent attention to detail.
- Calm under pressure and able to make decisions quickly.
- A natural problem solver who enjoys finding solutions.
- Confident communicating with customers, drivers and colleagues.
- Comfortable managing multiple priorities at the same time.
- Motivated, hardworking and eager to learn.
- Able to work independently while contributing to a team environment.
- Confident using computers and learning new software systems.
Desirable Experience
- Previous logistics or transport experience.
- Experience using transport management systems.
- Knowledge of UK transport operations.
- Experience working within a customer service environment.
Full training will be provided.
Working Hours
- Monday to Friday
- 9:30am – 6:00pm
- Participation in a fair on-call rota for occasional out-of-hours support.
What We Offer
- Competitive salary.
- Annual discretionary performance bonus.
- 20 days holiday plus Bank Holidays.
- Full training and ongoing development.
- Genuine opportunities for career progression.
- Supportive management team.
- Modern office based in Greenford.
- Opportunity to work for one of the UK's fastest-growing specialist logistics businesses.
Our Culture
At Paragon Logistics, we believe great businesses are built by great people.
We value individuals who take ownership, think commercially, solve problems and genuinely care about delivering exceptional service.
If you're looking for a role where you'll be trusted, challenged and given the opportunity to grow with the business, we'd love to hear from you.
Our Values
- Speed
- Quality
- Transparency
- Accountability
- Customer First
Job Type: Full-time
Pay: £32,000.00-£37,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Why is this job role for you?
- What are the core values that guide your decision-making and actions in both personal and professional aspects of your life?
- What experience do you have the transport and logistics industry? (not important if you do not have any)
- Where do you live?
- How proficient are your organisational skills? Can you give any examples.
- What logistics software or fleet management tools have you used?
- We operate 24/7, and there may be occasions outside of regular working hours when you’ll need to check your phone to stay updated on any changes. At times, drivers or colleagues on shift might try to contact you. Would you be available to delegate tasks or assist if needed, or would you prefer not to be contacted during those hours?
Work Location: In person
