We are seeking a dynamic and proactive Assistant Manager to join our team and drive excellence across our operations.
In this pivotal role, you will support the GM and the Board of Directors in managing daily operations, supervising staff, and ensuring a seamless customer service experience for all our guests.
Your energetic approach and leadership skills will inspire your team to achieve sales goals, maintain high standards of customer service, and uphold operational efficiency.
This position offers an exciting opportunity to develop your management expertise while contributing to a vibrant hospitality environment.
Responsibilities
- Assist in overseeing daily store operations, ensuring smooth and efficient workflows
- Supervise and motivate team members to deliver exceptional customer service and meet sales targets
- Support recruitment, onboarding, training, and performance evaluations of staff
- Manage stock control and labour management to achieve optimal P&L
- Maintain organised administrative records, including sales reports and inventory logs
- Foster a positive team environment through effective communication and leadership
- Handle customer inquiries with professionalism, demonstrating excellent personal & phone etiquette and organisational skills
Skills
- Proven management experience with a focus on supervising teams within a retail setting
- Strong leadership qualities with the ability to motivate and guide staff toward shared goals
- Excellent communication skills for clear instructions, conflict resolution, and customer interactions
- Knowledge of Service principles and sales management strategies
- Effective time management skills to prioritise tasks in a fast-paced environment
- Demonstrated organisational skills with attention to detail in administrative duties and store presentation
Staff benefits include:
- 50% staff discount on food for you and up to 5 friends when dining in the restaurant and at our sister venue
- Career development with opportunities to progress within the business
- Great tip system, Cash tips + TRONC
- Discount on gym membership within the building
Join us as an Assistant Manager, where your enthusiasm, leadership, and organisational talent will make a meaningful impact. We value energetic individuals who are eager to grow professionally while helping create an engaging hospitality experience for our customers. This paid position offers a platform for developing management skills in a lively retail atmosphere dedicated to excellence.
Pay: £30,505.00-£32,400.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Ability to commute/relocate:
- Norwich NR1 1BY: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Restaurant management: 2 years (preferred)
Work Location: In person
