Sales and Events Co-Ordinator
Working within the Hermitage Sales Team, this is a busy and varied role with the responsibility of co-ordinating events at The Hermitage Hotel.
We are looking for an experienced Sales & Events Co-ordinator with a positive attitude and excellent communication and organisational skills. You will be committed to deliver a high level of customer service at all times,
The Place:
Hermitage Hotel Bournemouth
The Perks:
As Sales and Events Co-Ordinator you can look forward to the following
Benefits
- Competitive salary
- Excellent training and development opportunities
- Meals and uniform provided as per company policy
- Excellent career progression opportunities within a successful growing business
- Discounts on Oceana Day Spa, overnight stays and dinning across the Oceana Hotels Group
- 28 days paid holiday per year
- to work for a forward thinking and all-inclusive group
The Person/ Requirements
The successful Sales and Events Co-Ordinator will have:
· Excellent communications skills, fluent spoken English and pleasant phone manner
- Have the ability to establish rapport and deliver high standards of service with a genuine and approachable manner is essential.
· Previous experience in Sales and Events Co-ordinator or an equivalent experience would be ideal.
- Fantastic negotiation and persuasion skills
· Working knowledge of Guestline is a plus
- Excellent written and verbal communication, and interpersonal skills.
- Be able to analyse local market trends and competitor activity to identify business leads
- Represent the company at networking events, all hosting within the hotels
- High standard of personal presentation, positive, friendly and confident
· Problem-solving, handling complaints and ability to work under pressure
· High School diploma; additional certification is a plus
· Hands on experience with office machines and computers
· Knowledge of customer service
- Legal right to work in the UK
Duties & Responsibilities:
To ensure good communication at all times with Sales, via telephone, emails and direct contact with the staff and guests
Good organisational and administration skills
Positive attitude and good communication skills be guest aware at all times.
To host events, welcome guests to functions, co-ordinate their functions
Commitment to delivering a high level of customer service
Seek proactive opportunities to increase sales and conversions within the Team
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds for events, setting the scene prior to the meeting
Ensure the complete administration and execution of all planned events
Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service, convert customer enquiries into confirmed sales
Producing weekly and monthly functions forecasts for all hotels.
Assist with the marketing and promotion of the events via social media and direct marketing
Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques
Develop future and repeat business, contributing to the profitability of the Hotel
To display a friendly and helpful disposition and to maintain a high standard of
personal presentation and hygiene at all times. Smart appearance at all times
To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
To be aware of and strictly adhere to Fire procedure precautions, Health & Safety and bomb threat procedures as laid down by the hotel and company in order to satisfy statutory legislation.
To attend training when required
Adhering to GDPR policies
All candidates must be able to demonstrate that they hold a relevant and valid work permit or visa to live and work in the UK. Please note that by applying for this position, you are giving your consent for Oceana Hotels & Restaurants to process your personal data in line with our GDPR policy and consent declaration, which can be viewed on our website. You have the right to withdraw your consent at any time by informing the Company that you wish to do so.
Job Type: Full-time
Benefits:
- Employee discount
- Flexitime
- Free parking
- On-site parking
Ability to commute/relocate:
- Bournemouth BH2 5AH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
