Overview
We are seeking a friendly and professional Warehouse Assistant to join our team in Belfast. This role involves providing exceptional support to our clients, managing enquiries, and ensuring a positive customer experience. You will also help in the warehouse packing and unpacking deliveries. This paid position offers an excellent opportunity to develop your customer service expertise within a dynamic environment.
Due to the nature of this role being self-employed, we can't accept student visas
You must be 18+ and local to Belfast
Duties
- Respond promptly and courteously to customer enquiries via phone, email, or in person
- Assist customers with product or service information, ensuring their needs are met effectively
- Utilise phone etiquette to maintain a professional and friendly tone at all times
- Analyse customer feedback and queries to suggest improvements in service delivery
- Support the team with administrative tasks such as packing, unpacking and processing orders
Experience
- Previous experience in a customer service role is preferred but not essential; training will be provided
- Multilingual ability, particularly fluency in both English and Spanish, is highly advantageous
- Proven skills in data entry with high accuracy and attention to detail
- Strong communication skills, including phone etiquette and active listening
- Ability to analyse customer needs and provide appropriate solutions or recommendations
- Experience in upselling or cross-selling products/services is desirable but not mandatory
- Demonstrated organisational skills with the ability to manage multiple priorities effectively
This position offers a rewarding environment where your communication skills and organisational abilities will be valued. We welcome applicants eager to grow within a supportive team dedicated to delivering outstanding customer service.
Pay: £14.00 per hour
Application question(s):
- We will contact you via email, what is your email address?
Work Location: In person
