Lead Generation Manager
Location: Manchester City Centre (Office Based)
Job Type: Full-time
Salary: Competitive, dependent on experience, plus performance-related bonus.
Join One of the UK's Growing Financial Services Businesses
Red Star Financial Services Ltd is an FCA-authorised insurance brokerage specialising in Life Insurance, Income Protection, Critical Illness Cover and Private Medical Insurance.
As our business continues to grow, we are looking for an ambitious and driven Lead Generation Manager to support our Head of Lead Generation in leading and developing a high-performing team.
This is an exciting opportunity for someone who enjoys coaching people, driving performance and wants to build a long-term management career within a fast-paced, growing business.
About the Role
Reporting to the Head of Lead Generation, you will support the day-to-day management of a team of approximately 10 Lead Generators.
You will be responsible for maintaining high standards of quality, coaching team members, monitoring performance, reviewing KPIs and helping to create a positive, motivated and results-driven culture.
You will also be expected to confidently lead the department during periods when the Head of Lead Generation is away, ensuring the team continues to perform to a high standard.
This is a genuine leadership opportunity with excellent prospects for career progression as the business continues to expand.
Key Responsibilities
- Support the Head of Lead Generation with the day-to-day running of the department.
- Lead, motivate and develop a team of approximately 10 Lead Generators.
- Carry out regular call listening and quality assurance reviews.
- Deliver coaching and constructive feedback to improve individual performance.
- Identify training needs and deliver ongoing development sessions.
- Monitor daily, weekly and monthly KPIs.
- Conduct one-to-one meetings and performance reviews.
- Help maintain high standards of customer engagement and regulatory compliance.
- Produce performance feedback and recommendations for management.
- Support recruitment, onboarding and training of new team members.
- Work closely with the Operations Team and Senior Management to improve processes and departmental performance.
- Take responsibility for leading the team during periods when the Head of Lead Generation is absent.
- Promote a positive, accountable and high-performance culture.
What We're Looking For
Essential
- Previous experience within a Lead Generation, Telesales, Contact Centre or Sales environment.
- Strong leadership and communication skills.
- Experience coaching and developing others.
- Ability to motivate and inspire a team.
- Strong organisational and time management skills.
- Confident reviewing performance data and KPIs.
- Positive attitude with a strong work ethic.
- A desire to progress into a senior management role.
Desirable
- Previous Team Leader or Supervisory experience.
- Experience within Life Insurance or Financial Services.
- Experience carrying out call quality reviews.
- Knowledge of FCA-regulated environments.
Personal Qualities
We're looking for someone who:
- Leads by example.
- Is ambitious and career-focused.
- Enjoys helping others succeed.
- Has excellent communication skills.
- Is confident making decisions.
- Is highly organised.
- Thrives in a fast-paced environment.
- Takes ownership and accountability.
- Brings energy, positivity and enthusiasm to the workplace.
Career Development
This role has been created as part of Red Star Financial Services Ltd's continued expansion.
We are looking for someone who wants to grow with the business. You'll work closely with our Head of Lead Generation and Senior Management Team, gaining valuable leadership experience and taking on increasing responsibility as the department continues to expand.
For the right individual, there will be genuine opportunities to progress into more senior operational management roles in the future.
What We Offer
- Competitive salary.
- Performance-related bonus.
- Genuine career progression opportunities.
- Ongoing leadership training and development.
- Modern Manchester city centre offices.
- Supportive and experienced management team.
- A growing business with ambitious expansion plans.
- Company pension.
- Employee discounts.
- Regular team incentives and social events.
If you're ambitious, enjoy developing people and want to build your management career within a successful and growing financial services business, we'd love to hear from you.
Apply today and become part of the Red Star Financial Services team.
Pay: £30,000.00-£65,000.00 per year
Benefits:
Work Location: In person
