Job Summary
The Student Experience Support Officer is responsible for enhancing the overall student experience at Organisational Learning Centre (OLC). The role involves working closely with students to support their academic, personal, and extracurricular development, ensuring a positive and supportive environment throughout their journey. This position requires strong communication skills, a proactive approach to problem-solving, and the ability to build meaningful relationships with students and staff.
Responsibilities:
Student Support & Engagement:
- Serve as a point of contact for students, offering guidance and support in academic and non-academic matters.
- Foster a supportive community by addressing students’ concerns, needs, and feedback.
- Student Wellbeing & Welfare:
- Monitor and promote student wellbeing, providing advice and referrals to relevant services when necessary.
- Organise and lead wellbeing initiatives to help students navigate challenges and promote resilience.
- Communication & Outreach:
- Maintain effective communication channels between students and institutional departments to ensure information is shared efficiently.
- Represent the student body in meetings, committees, and other institutional activities.
- Event Planning & Coordination:
- Plan and coordinate social, academic, and additional events that enhance student life on campus.
- Monitor and evaluate the success of events, gathering feedback to inform future initiatives.
- Student Advocacy:
- Collect student feedback via surveys, focus groups, and one-on-one interactions to drive continuous improvement in services and initiatives.
- Assist in the development and implementation of strategies to improve student retention, satisfaction, and engagement.
- Data Management & Reporting:
- Maintain accurate records of student interactions, events, attendance and feedback to inform decision-making.
- Prepare reports on student experience trends, concerns, and achievements for senior leadership.
Skills & Qualifications:
Education: At least level 5 qualification (e.g. HND) (a Bachelor’s degree is preferred)
Experience:
Experience working directly with students in an academic or support capacity is desirable.
Skills:
- Strong interpersonal, communication, and active listening skills.
- Excellent organisational and time-management abilities.
- Ability to work independently as well as collaboratively within a team.
- Ability to manage multiple projects and meet deadlines.
- Good understanding of data and data management.
- Customer focused approach.
- Knowledge and experience of organising events and trips.
Personal Qualities:
- Ability to handle sensitive situations with discretion and professionalism
- Empathetic, approachable, and student focused.
- Motivated and proactive, with a passion for improving the student experience.
Additional Requirements:
- A strong commitment to diversity, inclusion, and equal opportunity for all students.
- While this role is site based, the role holder would be required to travel to other sites in the North West, to attend in person meetings, trainings, and events.
- Interested candidates should submit a CV with cover letter, and any relevant supporting documents to [email protected] by 17/06/2026.
Pay: £24,784.50 per year
Benefits:
- On-site parking
- Private medical insurance
Work Location: In person
