We are looking for an Event Operations Executive to play a key role in delivering world-class matchday and event experiences at Emirates Stadium.
Working across planning and live delivery, you'll support the operational delivery of our fixtures and major events while helping create memorable supporter experiences that bring our club's vision and brand to life.
We are one of the most famous clubs in world football, with a rich heritage and history of success – .
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Support matchday planning and delivery - you’ll work closely with our Event Operations Manager to coordinate the planning and execution of matchdays, ensuring seamless delivery through effective stakeholder management
Enhance the supporter experience - you will help deliver engaging matchday experiences at Emirates Stadium through activations, live entertainment, production support, and innovative fan engagement initiatives
Manage matchday programmes and staffing - you’ll oversee the casual matchday workforce, ball squad programme, mascot programme, and Gunnersaurus operations, ensuring exceptional experiences and smooth event delivery
Coordinate community and special events - you will work with internal teams to create bespoke community experiences and support the delivery of major events, including cup finals and related activations
Maintain stakeholder and governing body relationships - you’ll liaise with key football authorities, clubs, suppliers, and partners to ensure matchday activities meet operational and regulatory requirements
Oversee accreditation and compliance processes - you will manage supplier accreditation, risk assessments, and health & safety documentation to support safe and compliant event operations
Champion supporter engagement - you’ll act as an advocate for our supporters, using audience insights to shape experiences, communications, and matchday messaging
Drive operational excellence and continuous improvement - you will review supporter feedback, operational performance, and industry best practice to identify opportunities to enhance matchday operations and supporter experiences
Experienced event operations professional - you bring proven experience supporting the planning and delivery of major events or projects, with a focus on operational excellence and stakeholder coordination
Commercially aware and brand focused - you have experience working within fast-paced, customer-centric environments, ideally within sport, entertainment, or other high-profile organisations where supporter experience is paramount
Confident stakeholder manager - you’re effectively building and maintaining positive relationships with a wide range of internal and external stakeholders, adapting your communication style to achieve successful outcomes
Knowledgeable in event delivery and compliance - you have a solid understanding of event operations, including planning processes, health & safety requirements, safeguarding responsibilities, and operational best practice
Analytical and solutions focused - you demonstrate excellent problem-solving skills, using initiative to respond quickly and effectively to operational challenges
Highly organised and adaptable - you thrive in fast-paced environments, successfully managing multiple priorities while maintaining exceptional attention to detail and high standards of delivery
Innovative and proactive in approach - you constantly seek opportunities to improve processes, enhance supporter experiences, and implement new ideas
Values driven team player - you act with integrity, professionalism, and respect, demonstrating a collaborative approach, commitment to teamwork, and passion for achieving collective success
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
An exciting reward and recognition scheme
Generous holiday allowance which increases with your length of service
Great internal learning and development programmes
A flexible hybrid working model
Priority access to apply for match tickets
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners
An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks
Discover why ‘Our Gunners’ are proud to be part of our team - .
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - . The information you share with us about your health or disability will not be used in recruitment decisions.
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.
Good luck!
