Begin Your Career as a Dental Receptionist
Level 2 Customer Service Practitioner Apprenticeship
Are you passionate about delivering excellent customer service and creating a welcoming environment for patients? This apprenticeship offers the perfect opportunity to start your career as a Dental Receptionist, gaining hands-on experience while working towards a recognised qualification.
About the Course
This Level 2 Customer Service Practitioner is accredited by Highfield and delivered nationwide through a blend of interactive E-Learning and practical training. Upon completion, you’ll receive:
- A Diploma in Customer Service Practitioner Level 2
- Functional Skills qualifications in English or Maths (if required)
Your Role as a Dental Nurse
As a Dental Receptionist, you will be the first point of contact for patients, ensuring a smooth and positive experience throughout their visit. Your duties will include:
- Greeting patients and welcoming them into the practice
- Managing appointment bookings and maintaining an organised diary system
- Handling patient enquiries both in person and over the phone
- Processing payments and maintaining accurate patient records
- Supporting the dental team with general administrative tasks
- Ensuring a positive patient experience from arrival to departure
- Maintaining confidentiality and professionalism at all times
- And More!
Skills Required
We are looking for candidates who demonstrate:
- Strong administrative skills
- Excellent attention to detail
- Customer care and communication skills
- Initiative and a proactive attitude
- IT and telephone skills
- Organisational and time management abilities
- Problem-solving skills
- Teamworking capability
- A professional and non-judgemental approach
Training Structure
This apprenticeship is delivered by Babington, a leading provider in professional services. The program combines:
- On-the-job training at a dental practice
- Online study and weekly teaching sessions, accessible anywhere in the UK
- End Point Assessment (EPA) to evaluate your knowledge
Off-the-job training is fully funded by your employer, so you can focus on developing your skills without worry.
Schedule Shifts will be confirmed at interview staged but will fall between the pratice open times:
Shift patterns will vary - 1 weekend per month - 32 working hours a week
- Monday 9:00 AM - 7:00 PM
- Tuesday 9:00 AM - 5:00 PM
- Wednesday 9:00 AM - 7:00 PM
- Thursday 9:00 AM - 5:00 PM
- Friday 9:00 AM - 5:00 PM
- Saturday 9:00 AM - 2:00 PM
- Sunday 9:00 AM - 2:00 PM
Career Progression
This role provides a strong foundation for progression within the dental or healthcare sector, including opportunities such as:
- Senior Receptionist
- Practice Coordinator
- Dental Practice Manager
- Further training within dental nursing or other healthcare roles
Additional Requirements
Start your journey in a rewarding healthcare environment where you can make a real difference to patients every day.
Please note: Successful candidates will be enrolled onto the apprenticeship programme with Babington.
INDAPP
Job Type: Full-time
Pay: £10.85 per hour
Application question(s):
- Please provide your Date of Birth
- What grades have you achieved in GCSE Maths & English or Functional Skills in Math & English
- Please provide your Postcode.
- Do you have any dental receptionist experience or qualifications
Work Location: In person
