We are looking for a full-time permanent Client Support Administrator to join our friendly and supportive team.
POSITION: Client Support Administrator
SALARY: up to£32,000 per annum
WORKING HOURS: 35 hours per week
BENEFITS: 28 days holiday plus bank holidays, free flu vaccinations, access to our Reward Scheme, Employee Assistance Programme (RISE) and Wellbeing Centre, opportunities to volunteer with the local community, charities and event days, family company, training & development plans
ABOUT THE JOB
To provide administrative and operational support to the Bookings function, ensuring bookings are processed accurately, client and service partner communications are handled efficiently and operational tasks are completed in line with agreed service levels. The role supports the smooth delivery of cleaning services by maintaining accurate systems, responding to client enquiries and assisting the wider Operations and Client Support teams.
Your duties would include but are not limited to:
Bookings and Operations Support
- Support the day-to-day administration of bookings workflows, ensuring requests are logged, processed and updated accurately in Freshdesk and relevant client system
- Assist with the set-up of new client sites and the ongoing maintenance of existing client site information within systems
- Process booking amendments, cancellations and additional works requests in line with agreed procedures
- Liaise with clients, service partners and internal teams to confirm booking details and completion requirements
- Maintain accurate records to support work bill completion and SLA delivery
- Work collaboratively with Client Support colleagues and Operations teams to support workload demands
- Follow agreed processes and contribute suggestions for continuous improvement through feedback to the Bookings Team Leader
Client and Service Partner Communication
- Respond to incoming emails, system tickets and telephone enquiries in a timely, professional and friendly manner
- Provide clear updates to clients and service partners regarding booking status, next steps, or required actions
- Escalate issues, delays or service risks to the Bookings Team Leader or Operations and Client Support Manager as appropriate
- Record and follow up on any booking-related issues, ensuring actions are tracked to resolution
- Maintain up to date knowledge of relevant Health & Safety and ESG policies & procedures, ensuring they are followed at all times and actively supporting continuous improvement in safety, environmental and responsible working practices.
- Always comply with site‑specific safety rules and company policies and promptly report any unsafe conditions, incidents or breaches to help maintain a safe and compliant working environment.
Data, Reporting and Accuracy
- Maintain accurate booking, client, and service partner data to ensure reporting integrity
- Support the preparation of weekly or monthly booking data and summaries as required by the Operations and Client Support Manager
- Ensure documentation is stored correctly within SharePoint and client systems, maintaining confidentiality and data accuracy
Company Initiatives
- Support and promote company values and behaviours in all interactions
- Engage with colleague initiatives and the Sustainability Strategy, including social value projects & Net Zero targets
- The duties listed above are not conclusive and you may be required to carry out duties in addition to the above in order to meet the needs of the client, the company or your team.
Due to the evolving nature and changing demands of our business this job description may be regularly reviewed to ensure it is an accurate representation of the post. You may, on occasions, be required to undertake additional or other duties to meet the needs of the company, your role, the department or your team.
Full job specification available for shortlisted candidates.
ABOUT YOU
- Previous experience in a customer service or administrative role
- High level of customer service, professionalism, and confidentiality
- Strong organisational skills with the ability to prioritise tasks & manage workload effectively
- Proficient in Microsoft Office 365, including Outlook, SharePoint, and Teams
- High standard of written and verbal English
- Strong attention to detail and commitment to data accuracy
- Proactive, collaborative, and solution-focused approach to work
Regular Cleaning are dedicated to ensuring that all candidates can excel through a transparent recruitment process. Applicants can request reasonable adjustments at any time during the application process. If you require reasonable adjustments in submitting your application, or in any part of the recruitment process, please contact us at [email protected] & we will be happy to discuss & support.
Deadline for applications is Friday 7th August
About Us
We are an innovative and growing business with core family-based values. Join us to support our team in providing excellent cleaning and associated services to businesses across Central and Greater London. You will be welcomed into a friendly and professional team who are dedicated to giving excellent customer service and supporting each-others’ wellbeing. You will have access to a wide range of development opportunities to support you in achieving your full potential at work. If you are looking to join a diverse and caring work environment, we are right for you!
Our Unique Values & Culture:
Regular Cleaning are proud to be an equal opportunities employer. With our values at the core of everything we do, our commitment is to nurture a diverse & inclusive culture. We aim to create better places which begins with our people, we celebrate diversity and want to inspire & support you to achieve your ambitions. If you reflect our values & believe in our purpose, we want to hear from you! All employment decisions are based on business needs, job requirements & individual qualifications. We are united by our values & do not tolerate any form of discrimination or harassment & encourage applicants from all backgrounds & of all ages.
Job Types: Full-time, Permanent
Pay: Up to £32,000.00 per year
Benefits:
- Company events
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
- Work from home
Experience:
- Customer Service & administration: 1 year (preferred)
Work Location: Hybrid remote in London SE13 6HJ
