We are seeking a motivated, proactive and dynamic Registered Manager to lead our learning disability residential home with an integrated supported living component in Enfield, supporting up to 10 residents.
You will oversee the day-to-day running of the service, ensuring adults with learning disabilities, autism and complex needs receive safe, high-quality, person-centred support that promotes independence, dignity, choice and wellbeing.
We are looking for someone who combines strong leadership and care values with excellent organisational, governance and compliance skills. The successful candidate will take ownership of maintaining high standards across the service, ensuring robust systems are in place, policies and procedures are effectively implemented, audits and regulatory requirements remain up to date, and the service is inspection-ready at all times.
A key part of the role will also involve working collaboratively with local authorities, social workers, commissioners and referral partners to support the sustainable growth of the service and increase occupancy when vacancies arise. We value Registered Managers who are confident in building external relationships, progressing appropriate referrals and helping the service grow. A small, fair incentive is available to recognise the additional work and responsibility involved in securing successful and suitable new placements.
Working closely with senior management, you will help shape the culture and ongoing development of the service, strengthen systems and processes, support staff development and embed a culture of accountability, continuous improvement and excellent care.
This is an excellent opportunity for someone who is genuinely passionate about the people we support and wants to play an active role in developing a high-quality, well-run and growing service.
Key ResponsibilitiesLeadership & Service Management
· Provide clear, confident and visible leadership across the residential and supported living elements of the service.
· Take overall responsibility for the effective day-to-day management of the service.
· Promote a positive, accountable and person-centred culture where staff understand the standards expected of them.
· Support recruitment, induction, supervision, appraisal and the ongoing development of staff.
· Maintain strong communication systems, including regular team meetings, staff consultation and clear management oversight.
· Address staff performance, conduct, capability and wellbeing in a fair, timely and supportive manner.
· Lead by example and be willing to support the team operationally when required to maintain service continuity and quality.
Governance, Compliance & Quality Assurance
· Take ownership of the service's governance and compliance framework, ensuring effective systems are in place to monitor quality, safety, risk, performance and resident outcomes.
· Maintain the service in a state of continuous inspection readiness, ensuring that good practice and supporting documentary evidence are consistently maintained rather than prepared only in anticipation of an inspection.
· Ensure the service operates in accordance with CQC requirements, Fundamental Standards, relevant legislation, organisational policies and recognised best practice.
· Develop, implement, review and embed policies, procedures and operational guidance, ensuring these are understood and consistently followed by staff.
· Identify where new or improved procedures, forms, systems or guidance are required and work proactively with senior management to introduce and embed them.
· Maintain a structured programme of quality audits, compliance checks, spot checks and management reviews.
· Ensure audits are completed within required timescales and that any identified shortfalls result in clear action plans with responsibilities, deadlines and evidence of completion.
· Maintain effective oversight of care plans, risk assessments, medication, health and safety, safeguarding, infection prevention and control, staff files, training, supervision, incidents, complaints and other areas of service governance.
· Proactively identify compliance gaps, emerging risks and areas for improvement and take action before they develop into significant concerns.
· Ensure management records, regulatory documentation, certificates and compliance evidence are accurate, current, well-organised and readily accessible.
· Monitor regulatory developments and changes in best practice and ensure the service responds appropriately.
· Use audits, incidents, safeguarding concerns, complaints, feedback and other quality information to identify trends, share learning and drive continuous improvement.
· Ensure the service can clearly evidence the quality of care being delivered and the positive outcomes achieved for residents.
Systems & Continuous Improvement
· Work collaboratively with senior management to develop and implement systems that strengthen governance, compliance, staff accountability, care documentation and management oversight.
· Support the introduction and effective use of digital systems, tracking tools and processes where these improve organisation, efficiency and quality assurance.
· Review existing systems and ways of working and proactively recommend improvements where appropriate.
· Ensure new systems and processes are properly implemented, understood by staff and monitored to ensure they remain effective.
· Promote a culture of continuous improvement where concerns, incidents, complaints, audits and feedback are used constructively to improve the service.
· Regularly review the effectiveness of the service and identify opportunities to improve quality, efficiency, staff practice and resident outcomes.
Care Quality & Resident Outcomes
· Ensure care plans, risk assessments and associated records remain person-centred, accurate, detailed and up to date.
· Ensure residents are actively involved in decisions about their care, support and daily lives wherever possible.
· Promote independence, dignity, choice, rights and meaningful participation.
· Ensure residents receive the healthcare, activities, opportunities and support necessary to achieve good outcomes and a high quality of life.
· Monitor the quality and consistency of care through observations, reviews, audits, resident feedback and regular management oversight.
· Ensure medication and healthcare records are maintained in accordance with best practice and regulatory expectations.
· Advocate for residents where necessary and ensure their needs, wishes and rights remain central to decision-making.
· Build positive relationships with residents and develop a strong understanding of their individual needs, preferences and aspirations.
Health, Safety & Safeguarding
· Ensure robust health and safety procedures, risk assessments and safe systems of work are consistently maintained.
· Take lead responsibility for safeguarding, ensuring concerns are identified, documented, escalated and managed appropriately in line with local authority and CQC requirements.
· Ensure timely reporting of incidents, safeguarding concerns and notifiable events.
· Oversee fire safety, emergency procedures, equipment checks and regulatory certificates to maintain a safe environment for residents and staff.
· Ensure lessons from incidents, accidents and safeguarding matters are identified and embedded into practice.
Stakeholder Engagement, Referrals & Occupancy Growth
· Develop and maintain positive relationships with local authorities, commissioners, social workers, families, healthcare professionals and other external stakeholders.
· Work proactively with referral partners when vacancies arise to promote the service and identify suitable new placements.
· Respond to referrals promptly and professionally, ensuring assessments and admission processes are well coordinated.
· Support the sustainable growth of the service by increasing occupancy while ensuring all proposed placements are appropriate and compatible with the needs of existing residents.
· Participate in assessments, introductory visits, transition planning and other activities associated with new admissions.
· Maintain positive relationships with commissioners and referral teams to help develop a strong and consistent referral pipeline.
· Work with senior management to identify opportunities for service development and growth.
· A small, fair incentive is available to recognise the additional responsibility and work involved in successfully securing appropriate new placements and increasing occupancy.
HR, Staffing & Staff Development
· Manage staffing levels, rotas, annual leave and absence appropriately to ensure the service remains safe and adequately staffed.
· Maintain effective oversight of staff training, supervision, appraisals, competencies and required employment documentation.
· Ensure mandatory training remains up to date and take action where training or competency gaps are identified.
· Support HR processes including probation reviews, return-to-work meetings, performance management and disciplinary procedures where necessary.
· Promote a supportive, respectful and professional working environment.
· Develop staff confidence, competence and accountability through coaching, mentoring and effective management.
· Lead or support staff training sessions where appropriate.
Organisation & Record Keeping
· Maintain effective systems to track audits, action plans, care plan reviews, risk assessments, training, supervisions, appraisals, regulatory certificates, health and safety checks and other compliance requirements.
· Ensure statutory, regulatory and organisational deadlines are monitored and met.
· Maintain accurate and well-organised service records and management documentation.
· Ensure paperwork and electronic records are completed to a consistently high standard.
· Demonstrate strong attention to detail and ensure outstanding actions are followed through to completion.
· Manage multiple priorities effectively while maintaining clear oversight of both immediate operational issues and longer-term service requirements.
General Responsibilities
· Maintain an up-to-date personal training profile and continued professional development.
· Be flexible and willing to work occasional unsociable hours where necessary to meet the needs of the service.
· Participate in the on-call arrangements where required.
· Undertake any additional managerial duties reasonably required to maintain safe, compliant and high-quality services.
· Work closely with senior management and contribute positively to the wider development of the organisation.
About You
You will be a proactive, compassionate and solutions-focused leader who is genuinely passionate about the people we support.
We are looking for someone who wants the very best for residents and is committed to ensuring they have fulfilling lives, meaningful choices, strong relationships, good health outcomes and opportunities to develop their independence.
You should combine this passion for people with excellent leadership, organisational and governance skills and be someone who takes pride in running a safe, well-organised and high-quality service.
We are looking for someone who is:
· Already CQC registered or ready and willing to undertake the registration process.
· Ideally qualified to Level 5 in Leadership & Management for Adult Care, or currently working towards an equivalent qualification.
· Experienced in supported living or residential care for adults with learning disabilities, autism or complex needs.
· Experienced in managing or contributing significantly to the governance and compliance of an adult social care service.
· Confident in maintaining CQC compliance and ensuring a service remains inspection-ready at all times.
· Experienced in completing and overseeing audits, identifying shortfalls and ensuring actions are followed through to completion.
· Able to implement and embed organisational policies and procedures effectively.
· Comfortable introducing new systems, processes and ways of working and taking these from planning through to implementation and ongoing monitoring.
· Highly organised and able to maintain effective oversight of audits, action plans, regulatory requirements, staff records and service documentation.
· Proactive and solutions-focused, with the ability to identify problems, risks and opportunities for improvement without waiting to be directed.
· Able to balance regulatory compliance with the practical realities of providing excellent day-to-day care.
· Strong in safeguarding, staff management, service quality and risk management.
· Able to inspire, mentor and support a diverse team while promoting accountability and a positive working culture.
· Confident using digital systems and comfortable adopting new technology where this improves governance and efficiency.
· Passionate about residents and genuinely committed to improving their quality of life, independence, opportunities and outcomes.
· Willing to advocate for residents and ensure they receive the care, healthcare, opportunities and support they need.
· A visible and engaged leader who sets high standards and takes pride in the service.
· Comfortable liaising with external professionals, commissioners and referral partners.
· Motivated to support the sustainable growth of the service and increase occupancy through appropriate new placements.
· Commercially aware while always maintaining a clear focus on placement suitability, resident wellbeing and service quality.
· Willing to support the team hands-on where necessary to maintain service continuity.
Pay: From £45,000.00 per year
Benefits:
Application question(s):
- Are you currently registered with the Care Quality Commission (CQC) as a Registered Manager? Please note that CQC registration is not essential at application stage, but the successful candidate must be willing to undertake the registration process.
- Do you currently hold an NVQ Level 5 Diploma in Leadership for Health and Social Care/Adult Care or an equivalent qualification, or are you actively working towards this?
- Do you have prior management experience within an adult social care setting, including roles such as Registered Manager, Home Manager, Service Manager or Deputy Manager?
- Do you have experience working within residential care or supported living services for adults with learning disabilities, autism or complex needs?
- Please briefly describe your experience of managing CQC compliance, quality assurance and service governance within an adult social care service
- How do you ensure that a service remains CQC inspection-ready throughout the year?
Work Location: In person
