34–40 hours per week (to be discussed)
Starting rate of £13.00–£13.50 per hour · Approx. £22,984–£28,080 per year depending on contracted hours and experience
Please note: We're based in Winford, BS40, where public transport is very limited, so you'll need your own reliable transport to get to and from work.
House of Amor is a growing UK beauty brand specialising in at-home lashes, press-on nails and beauty products. We're a small team of nine and have a very hands-on, muck-in mentality. Everyone has their own responsibilities, but we work closely as a team and everyone gets to play a part in what we're building.
We're looking for a Customer Experience & Admin Coordinator to join us. Customer service will be your main responsibility, alongside supporting the Director and wider team with general day-to-day admin.
While you'll have clear responsibilities of your own, one of the best parts of working in a small business is the opportunity to get involved in much more. From new product development and launches to events, social content and new opportunities for the brand.
Customer Experience
You'll take ownership of our customer service, looking after customers across email and online messages, answering questions, sorting order queries, managing returns and resolving problems.
Our community is hugely important to us, so we're looking for someone who is warm and personable while still being professional. You'll need to be comfortable managing your own workload and seeing customer queries through from start to finish.
Admin & the wider business
Alongside customer service, you'll support the Director and team with the everyday admin that keeps a busy small business running. This could include:
- General business admin and keeping records and systems organised
- Processing invoices and maintaining supplier records
- Supporting the Director and wider team with admin and projects
- Helping with orders and dispatch during busy periods
- Finding ways to make everyday processes quicker and more efficient
You'll also have opportunities to get involved with things like product development, launches, events, pop-ups, social content and live streams. These aren't separate jobs you'll be expected to manage, they're opportunities to be part of what's happening across the business.
We're a fun, social-led team and we all muck in, particularly around launches, events and busy periods. At the same time, you need to be confident working independently and getting on with your own responsibilities.
What we're looking for
- Previous customer service and admin experience
- Excellent written communication
- Warm, confident and professional customer service skills
- Organised, reliable and trustworthy
- Comfortable managing your own workload
- A team player with a genuine muck-in mentality
- Good attention to detail
- Confident using systems and technology
- Happy to get involved in events, lives and the social side of the brand
What we offer
- Starting rate of £13.00-£13.50 per hour depending on experience
- 34–40 hours per week, Monday to Friday
- 28 days holiday including bank holidays
- Staff discount and products
- Free on-site parking
- The chance to get involved across a growing beauty brand
- A role where your ideas and input are genuinely valued
How to apply
Send us your CV along with a short introduction telling us a little about yourself and why you think you would be good for the role.
We'd love to hear from someone who wants to become a real part of House of Amor and grow with us.
Pay: £26,000.00-£28,080.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have a valid driving licence & ability to drive to the location?
- What customer service experience do you have?
- Why do you think you will be a good fit for this role?
Work Location: In person
