Please note: We're based in Winford, BS40, where public transport is very limited, so you'll need your own reliable transport to get to and from work.
House of Amor is a growing UK beauty brand specialising in at-home lashes, press-on nails and beauty products. We're a small team of nine with a very hands-on, muck-in mentality. Everyone has their own responsibilities, but we work closely as a team and everyone gets to play a part in what we're building.
We're looking for a Customer Service & Admin Coordinator to join us. Customer service will be the main focus of your role, alongside taking ownership of a range of regular administrative and operational tasks that help keep the business running smoothly.
While you'll have clear responsibilities of your own, one of the best parts of working in a small business is the opportunity to get involved in much more – from new products and launches to events, social content and new opportunities for the brand. We are looking for someone passionate who wants to be part of something meaningful.
As part of this you may be asked to get involved with events outside of working hours. We want someone who would be willing to take on overtime when needed.
Customer Service
You'll take ownership of our day-to-day customer communications, making sure our customers receive a friendly, helpful and professional experience.
Your responsibilities will include:
- Managing customer communications and enquiries.
- Managing returns, refunds and replacements.
- Managing TikTok Shop returns and customer queries.
- Reviewing & responding to customer reviews.
- Following customer queries through from start to finish and making sure nothing gets missed.
Our community is hugely important to us, so we're looking for someone who genuinely enjoys helping people. You'll need to be warm and personable while remaining professional, particularly when dealing with more difficult or sensitive customer queries.
Admin & Operations
Alongside customer service, you'll take responsibility for a variety of recurring admin and operational tasks. Some happen daily or weekly, while others come up throughout the month depending on what's happening within the business.
These will include:
- Printing and processing invoices for payment.
- Communicating with suppliers & arranging supplier payments.
- Keeping purchase order, payment and shipment documentation organised.
- Keep tracking spreadsheets updated and accurate.
- Managing import duties and keeping the relevant documentation.
- Placing supply orders such as mailers and other business essentials.
- Supporting with general business admin such as utilities, suppliers, forms and other correspondence.
- Helping the Director and wider team with ad-hoc admin and projects.
You'll be someone who enjoys being organised, keeping on top of recurring tasks and spotting when something needs following up without always needing to be asked.
Getting involved across House of Amor
Because we're a small and growing business, there will also be plenty of opportunities to get involved outside of your day-to-day responsibilities.
This might include helping with new product development, launches, events, pop-ups, social content and live streams.
These aren't separate roles you'll be expected to manage – they're opportunities to be part of what's happening across House of Amor and experience different areas of the business.
We're a fun, social-led team and we all muck in, particularly around launches, events and busy periods. At the same time, you'll need to be confident working independently, managing your own workload and taking ownership of your responsibilities.
What we're looking for
- Previous customer service and admin experience.
- Excellent written communication.
- Warm, confident and professional customer service skills.
- Highly organised with good attention to detail.
- Reliable and trustworthy.
- Comfortable managing multiple responsibilities and recurring tasks.
- Confident working independently and using your own initiative.
- Comfortable using different systems and technology.
- Able to prioritise your workload during busy periods.
- A team player with a genuine muck-in mentality.
- Happy to get involved in events, live streams and the social side of the brand.
- Experience with Shopify, TikTok Shop or ecommerce would be a bonus, but isn't essential.
What we offer
- The opportunity to get involved across lots of different areas of a growing beauty brand.
- A varied role where no two weeks are exactly the same.
- A small, friendly team where your ideas and input are genuinely valued.
- The opportunity to grow with the business as the role develops.
How to apply
Send us your CV along with a short introduction telling us a little about yourself, your previous experience and why you think you'd be a good fit for the role. Due to the high number of applicants we strongly advise sending a cover letter to assist your application.
We're looking for someone who wants to take real ownership of their role, become part of the House of Amor team and grow with us.
Pay: £26,000.00-£28,080.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have a valid driving licence & ability to drive to the location?
- What customer service experience do you have?
- Why do you think you will be a good fit for this role?
Work Location: In person
