Ukay Energy - a little about us...
A leading independent fuel supplier, specialising in the delivery of quality fuel products with reliability, efficiency and trust.
Founded in 2000 by owner and CEO Antony Iameo, Ukay Energy has spent the last 20+ years building a solid reputation based on delivering quality fuel products with reliability, efficiency and trust. With our depots and fleet of vehicles based in the South East of the UK. Along with nationwide partners, we cater for any customer, anywhere in the UK, from domestic home heating oil to large commercial businesses.
We are currently recruiting for an Apprentice Customer Care Advisor to join our busy and friendly team in Kelvedon, Colchester.
Job Role:
Whilst studying for your nationally recognised Level 3 Customer Service Specialist Apprenticeship, you will carry out customer service and administrative support duties.
Training and support for this Apprenticeship will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.
What You’ll Be Doing:
- Supporting our sales team in winning new business
- Speaking with customers and understanding their fuel needs
- Making outbound telephone calls to sell fuel services
- Learning how to build long-term client relationships
- Assisting with quotes, orders, and account management
- Gaining hands-on experience in a fast-paced commercial environment
What We’re Looking For:
- A strong work ethic and willingness to learn
- Confident communication skills
- A positive, driven attitude
- Interest in sales, business, or customer service
- No experience needed — just the right mindset
What You’ll Get:
- Full training and ongoing support from experienced professionals
- A structured apprenticeship with real career progression
- Commission potential
- A supportive team environment where your growth matters
- The opportunity to build a long-term career in a thriving industry
Why Join Us?
- We’re not just another company — we’re a team that prides itself on reliability, speed, and delivering for our customers anytime, anywhere. As we grow, so do our people.
Desired skills and qualifications:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Qualifications required
- GCSE English (Grade 4) desirable
- GCSE Maths (Grade 4) desirable
Career Prospects
Successful completion of this apprenticeship will provide career development opportunities which may include working within sales or procurement.
Other things to consider
IMPORTANT: DUE TO OUR LOCATION, IT IS PREFERABLE THAT YOU HAVE YOUR OWN TRANSPORT.
For details of Apprenticeship minimum wage, please see: https://www.gov.uk/national-minimum-wage-rates
IMPORTANT: In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency or hold a valid visa that meets the exceptions to this rule.
Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education
Get to know us a little better - visit our website at www.ukayenergy.co.uk
Job Types: Full-time, Apprenticeship
Pay: £14,560.00 per year
Work Location: In person
