Customer Support Advisor – Join an Award Winning Outsourcer and Grow Your Career!
Why Join Huntswood?
At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences — and we invest heavily in developing our teams to do just that.
Whether you join us on a fixed‑term contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals.
Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation.
Customer Service Representative
We are seeking a dedicated and empathetic Customer Service Advisor to join our existing team. The ideal candidate will be passionate about delivering excellent customer service and resolving customer inquiries in a timely manner. This role will require strong communication skills, problem solving abilities and a customer-centric approach.
Start Date: August 2026
Salary: From £26,227 per annum
Hourly Rate: £13.45
Performance Bonus: Up to £1.00 per hour
Attendance: No holiday will be permitted during the training period.
What you’ll do:
- Assisting Customers: Aiding and support to customers via various communication channels such as phone, email, chat, or in-person interactions.
- Handling Inquiries: Responding to customer inquiries, requests, and complaints in a timely and professional manner.
- Problem Resolution: Resolving customer issues efficiently and effectively, aiming for first-contact resolution whenever possible.
- Providing Information: Offering accurate information about products, services, policies, and procedures to customers.
- Processing Orders: Assisting customers with placing orders, processing returns, exchanges, and refunds.
- Maintaining Records: Documenting customer interactions, transactions, and complaints accurately in the company's database or CRM system.
- Upselling/Cross-Selling: Identifying opportunities to promote additional products or services to customers based on their needs and preferences.
- Handling Escalations: Escalating complex or unresolved issues to higher-level support or management when necessary.
- Adhering to Policies: Following company policies and procedures while delivering high-quality customer service.
Working Hours
- 37.5 hours per week
- Monday - Friday, Rotational shift pattern between 8am – 6pm.
What we are looking for:
- Experience in a customer centric environment and having some relevant recent Utilities experience over multi communication channels – webchat, emails & letters.
- Inbound Customer Service experience desirable.
- Deliver high levels of accuracy and consistent quality
- Excellent communication and interpersonal skills.
- Strong negotiation and closing skills.
- Ability to work independently and as part of a team.
- Goal-oriented with a drive to succeed in a competitive environment.
- Familiarity with CRM software and complaints management tools
- Persistent and resilient attitude towards rejection and challenges.
- Adaptability to quickly learn about new products and industries.
- Ability to work under pressure and meet tight deadlines.
Your Benefits & Perks
- Comprehensive Training with experienced Trainers
- Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances
- Health Cash Plan - helping you claim back the cost of everyday healthcare
- ‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
- Colleague Recognition Scheme – Become a Huntswood Hero!
- Regular colleague engagement activities where you could earn additional incentive
- Access to an online Well-being centre that has a variety of tools to nurture your overall health
- Free Fruit, Tea, Coffee & Hot Chocolate on site
- Payday pizza! Enjoy some pizza on us every Wednesday before each payday when working on site
- Discounted Premium City Centre Parking
- Refer a friend scheme (earn £1000 for each person you refer)
- Mentorship program to grow and develop within the company
Committed to Inclusivity
Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria.
For your safety, please note: Huntswood will only request contact details via email when first reaching out — we will never ask for additional personal information at that stage.
Job Types: Full-time, Permanent
Pay: From £26,227.00 per year
Benefits:
- Casual dress
- Company events
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
- Work from home
Ability to commute/relocate:
- Glasgow G1 2RX: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (required)
- FCA Regulated: 1 year (preferred)
- Complaint Handling: 1 year (preferred)
- Contact Centre: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Glasgow G1 2RX
