Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Tech Stock & Build Coordinator
Location: JD Sports – Kingsway Warehouse
Function: Tech Operations and Support
Job Type: Full-Time, Permanent
Role Overview
The IT Stock and Till Build Coordinator is responsible for the end-to-end coordination of IT hardware builds, including till systems and stock management devices, in support of JD Sports store openings, refits, and ongoing operational requirements. Working within the Tech Operations and Support function at the Kingsway Warehouse, this role acts as the central point for receiving, building, configuring, and dispatching IT equipment to retail sites across the estate.
Key Responsibilities
Hardware Build & Configuration
Receive, inventory, and process incoming IT hardware including till systems, handheld stock devices, printers, and peripherals
Carry out imaging, configuration, and testing of devices in line with JD Sports IT standards and build documentation
Maintain accurate build records and asset registers throughout the hardware lifecycle
Ensure all equipment is fully tested and deployment-ready before dispatch
Core Operational Tasks
Closure Kit – Pallet Decom: Manage the decommissioning of hardware pallets associated with store closures, ensuring all equipment is correctly processed, catalogued, and either returned to stock, recycled, or disposed of in line with policy
Project – Pallet Builds: Build and prepare hardware pallets for new store openings and refit projects, ensuring all equipment is correctly imaged, labelled, and packed to project specification and timelines
BAU Tickets Actioned: Pick up and action Business-As-Usual IT support requests related to hardware builds and stock, ensuring timely resolution and accurate ticket updates in the IT ticker system
Recycling – Pallet Builds: Coordinate the preparation of end-of-life hardware for recycling, including pallet consolidation, data sanitisation checks, and handover to approved recycling partners
Asset Stock Check – Support (Weekly Count): Conduct weekly stock counts of IT assets held for the Support function, reconciling physical counts against the asset management system and reporting discrepancies
Asset Stock Check – Operations (Weekly Count): Conduct weekly stock counts of IT assets held for the Operations function, maintaining accurate records and flagging stock anomalies or shortfalls to the relevant team leads
Stock & Inventory Management
Manage warehouse stock levels of IT hardware and consumables, raising purchase requests when stock reaches minimum thresholds
Coordinate with procurement and vendors to track inbound hardware deliveries
Maintain a clean, organised, and auditable IT stock environment within the Kingsway Warehouse
Conduct regular stock audits and reconcile physical stock against ITSM/asset management systems
Deployment Coordination
Liaise with the Retail Operations and Store Development teams to schedule and plan hardware deployments for new store openings, refits, and replacements
Coordinate logistics of equipment dispatch including packaging, labelling, and shipping documentation
Provide build timelines and status updates to stakeholders, escalating risks to delivery schedules as appropriate
Support & Documentation
Produce and maintain build guides, configuration checklists, and standard operating procedures
Support the wider Tech Operations team with hardware troubleshooting and returns management (RMA process)
Log and track all hardware movements and build activity in the relevant ITSM tooling
Continuous Improvement
Identify opportunities to improve build processes, reduce lead times, and increase efficiency within the warehouse operation
Contribute to projects related to hardware standardisation and lifecycle management
Skills & Experience
Essential
Experience in an IT hardware build, deployment, or warehouse coordination role
Hands-on knowledge of configuring Windows-based devices and common retail peripherals (receipt printers, barcode scanners, card payment terminals)
Strong organisational skills with the ability to manage multiple concurrent builds and deadlines
Comfortable working with asset management and ITSM systems
Good communication skills — able to coordinate clearly with remote store teams and internal stakeholders
A methodical, quality-focused approach with attention to detail
Desirable
Experience within a retail IT or multi-site deployment environment
Familiarity with EPOS/till systems and retail stock management devices (e.g. Zebra handhelds)
Basic networking knowledge (IP configuration, Wi-Fi, switch connectivity)
Experience with imaging tools (e.g. SCCM)
Behaviours & Attributes
Self-motivated and proactive — able to manage workload independently in a busy warehouse environment
Team player who supports colleagues across Tech Operations and Support
Adaptable to shifting priorities, particularly around store opening timelines
Takes pride in delivering well-built, reliable equipment to the retail estate
Reporting Structure
This role reports into the Tech Kingsway Support Manager and works closely with colleagues in IT Service Desk, Operations, Asset Management, Infrastructure, and Networks.
Working Hours & Environment
Based at the Kingsway Warehouse. Standard working hours with flexibility required to meet project timelines around store openings and key trading periods. The role is primarily hands-on and warehouse-based.
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Thank you for your time
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