Permanent, Full Time (36 hours per week)
The Vacancy
This is a fantastic opportunity for a Customer Engagement Lead to make a genuine impact by ensuring our customers' voices are heard, valued, and acted upon. You'll play a key role in shaping improvements, influencing service delivery, and building trust and engagement across our customer community.
We know that flexibility matters. That's why we offer hybrid working, with the opportunity to work remotely as part of your role. From time to time, you'll also have the chance to attend business meetings, events, and occasional evening engagements, providing valuable opportunities to connect with colleagues, customers, and stakeholders from across the organisation.
What we offer
Alongside a competitive salary, we offer a great range of benefits including:
Hybrid/flexible working
Pension payments doubled by us, up to a maximum employer contribution of 11.3%
29 days annual leave plus bank holidays
Enhanced family leave
Simply Health level 5 healthcare plan
Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for
Experience in housing and a similar resident engagement role is essential, with a strong understanding of resident involvement and customer voice activities.
Digital engagement expertise is a key focus, including experience driving participation and generating meaningful insights through online resident engagement platforms and digital tools.
Design, deliver, and evaluate high-quality resident engagement activities that give residents genuine opportunities to influence services and decision-making.
The ability to lead usage and meaningful insight from our online engagement platform (RHP Digital Neighbourhood) by creating fresh and relevant content.
Support organisational compliance with the Social Housing (Regulation) Act 2023 and Tenant Satisfaction Measures (TSMs).
Confident communicator able to engage with diverse communities and facilitate workshops, meetings, and engagement sessions both in person and online.
Strong ability to analyse resident feedback, identify trends, and turn insights into practical service improvements.
Highly organised, with the ability to manage multiple priorities and stakeholder relationships effectively.
When we're hiring, we look for people who connect with our KOSMIHC values:
We know our stuff
We make it happen
We care
Feel a connection? If this sounds like you, click on apply now!
Don’t just find a job, feel it!
Closing date: Monday 7th September 2027
Interview date: To be confirmed
**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**
INDLOW
Hello. We’re RHP. Our purpose is to provide safe, secure homes – opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.
Our employees enjoy working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment practices.
If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.
Connected through difference
We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
