Job Summary
As Supervisor you will report to the General Manager and be responsible for supporting and assisting them. In the absence of the General Manager, you are responsible in covering all General Manager duties with assistance from senior management if required. Working alongside the General Manager to maintain daily business activities, including overseeing staff, delivery high standard customer service and proactively and efficiently problem solving.
Who we are
The Scream adventure began back in 2014 when its founders Victoria and Alex left their jobs as cruise ship workers and headed to Naples to pursue a passion for pizza.
Training at Enzo Coccias celebrated ‘La Notizia' restaurant sealed their ambition to start a mobile pizza business on their return home to the UK. They pledged to create pizza worth shouting (or screaming) about. This is still Scream’s mission today.
Its been over 10 years since we took to the streets of Newcastle upon Tyne, UK with Goldie our old former French army ambulance and Newcastle’s original Neapolitan pizza van. Whilst the old girl is sadly in retirement for now, she is still very much Scream’s mascot and benchmark for what has come after her. Today, the Scream family continues to grow, learn and dream. We are very excited to see where the wheels will take us next.
I Scream for Pizza is our take on a New York inspired pizza and ice cream joint, serving up interesting and exciting 20" slices and home made ice cream, using local dairy milk. Having perfected grab and go and dine in at two different venues we're excited to bring the two together for Sunderlands hottest opening of 2024.
- Assisting the General Manager in service and the delegation of tasks
- Show genuine passion for hospitality and everything it entails, particularly the products we provide
- Consistently deliver superior customer service and hold all team members to this high standard
- Supervise, motivate, and direct staff
- Follow health and safety practices and complete all relevant paperwork
- Promote the “vibe” and service standards as laid out by the senior management team
- Maintain high standards of quality control, hygiene and health and safety
- Ensure all team members have the tools and knowledge to undertake tasks to the best of their ability
- Carry out all reasonable duties at the request of senior management
- Proactive and efficient problem solving
- Excellent communication skills to interact with guests and team members effectively
- Ability to work well under pressure in a fast-paced environment
- Strong time management skills to handle multiple tasks efficiently
Our Values
Scream for Pizza is about delivering exceptional Neapolitan Pizza. Our company’s mission is PIZZA. PEOPLE. PASSION & PROGRESS.
Delivering excellent Pizza is our purpose. People come first in all the decisions we make. We cultivate Passion in our people and customers through uncompromising products, training and service. We always look for Progress in everything we do. The company has two separate brands one serving woodfired Neapolitan pizza and I Scream for Pizza which focuses on large New York pies and sundaes. We are committed to making as much as we can in house, and as a young brand to building a strong pizza business that puts excellent food, service and the people who work for the business at its heart.
Our Values
Scream for Excellence - We strive to exceed expectations by delivering the highest standards of service, quality & performance.
Scream for Honesty - We build strong relationships through honesty, integrity & accountability in everything we do.
Scream for The Team - We foster collaboration, unity, resilience & shared purpose to achieve collective success.
Scream for Optimism - We maintain a positive outlook, focusing on creative opportunities & solutions to overcome challenges.
Scream for Inclusion - We celebrate generous inclusivity towards our teams & our guests.
What do you get?
· Up to 28 days holiday (pro rate equivalant)
· Training opportunities
· No late nights (we close at 10pm every day)
Must Haves
· 1 year’s management experience in a hospitality setting (at Supervisor or above)
· Genuine love of good food
· Positive, can-do attitude
Job Type: Full-time
Pay: From £13.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Sick pay
Application question(s):
- How many years experience as a hospitality supervisor do you have?
- Are you available any time - including evenings and weekends?
- Are you a student? If yes, what is your course commitment and will you remain in Newcastle during holiday periods?
Work Location: In person
