Company Overview
DMV is an independent telecoms service provider offering phone, broadband, energy and business mobile solutions tailored to small businesses across the UK. Our aim is to help businesses reduce their operational costs while providing reliable, efficient and professional telecoms support.
As our business continues to grow, we are looking for a motivated and organised Office Administrator to join our busy and expanding team.
Position Summary
As an Office Administrator at DMV, you will play an important role in supporting the day-to-day running of our telecoms operations. The role will involve handling customer queries, processing sales tickets, updating CRM systems, supporting internal administration and helping ensure customers receive a smooth and professional service.
We are looking for someone who is punctual, reliable, well-organised and confident when communicating with customers by phone and email. Strong attention to detail, a professional telephone manner and the ability to work accurately with customer information and internal systems are essential for this position.
The successful candidate will receive full training and will have the opportunity to develop within a lively, supportive and growing working environment.
Key Responsibilities
- Providing excellent customer service by phone and email.
- Responding to customer queries in a timely and professional manner.
- Handling customer complaints professionally and working towards a suitable resolution.
- Processing sales tickets and supporting the wider operations team.
- Updating and maintaining CRM systems accurately.
- Keeping customer records and internal notes up to date.
- Supporting general office administration and day-to-day operational tasks.
- Liaising with team members to ensure customer requests are dealt with efficiently.
- Maintaining a professional and organised working environment.
Requirements
- Previous experience as an Office Administrator, Office Assistant or in a similar administrative role.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy when working with customer records and internal systems.
- Good organisational skills and the ability to manage multiple tasks.
- Understanding of basic office procedures.
- Proficiency in Microsoft Office and general ICT systems.
- Professional telephone and email etiquette.
- Confident, friendly and outgoing personality.
- Reliable, punctual, dedicated and committed to supporting the company’s growth.
Future Prospects
The successful candidate will have the opportunity to progress into a Team Leader or Management role as the company continues to expand.
Job Types: Full-time, Permanent, Graduate
Pay: From £13.00 per hour
Benefits:
- Canteen
- Casual dress
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative: 1 year (preferred)
Language:
Work Location: In person
