There's a permanent opportunity for you here as a Scheduler to join our team based in our Ipswich office
The Role
- Reactive & Preplanned Tasks: coordinate and schedule work allocation to ensure the maximisation of resource and sub-contractors.
- Resource Coordination: Analyse the resources available, ensuring the most appropriate engineer or contractor attends the call, taking into account technical skill base, location and client preferences as far as possible.
- Customer Service Delivery: ensure tasks scheduled to meet customer expectations and contractual SLA's.
- Communication: Communicate closely, share information and progress updates regularly between the service desk & the resource planning team to ensure a joined up approach to service delivery.
- Relationship Management: Developing a good working relationship with the engineers, and similarly, rapport and trust with internal and external customers and stakeholders.
- Administration: Updating client operated systems and capturing engineer report sheets. Updating correct paperwork to CAP Compliance System.
- Planning: Organising and planning engineer's and subcontractors movements and diaries.
- Quality & Efficiency: Check and process engineers' incoming reports, monitoring for any discrepancies, ensuring accuracy and relevance, reporting back to engineers or manager where relevant.
- Please note that this is not an exhaustive list and you may be required to assist with other duties as appropriate.
Hours of Work
- This role will be working Monday - Friday (8am – 5pm)
Benefits
- 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year
- Pension with matched contributions
- Life Assurance
- Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants
- Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
- Access to wellbeing programmes
- Company Sick Pay
- Employee recognition programmes which reward exceptional achievements
- Employee Referral bonus with generous bonuses for ‘referring a friend'
- The opportunity to use one working day per year volunteering to help the local community
- Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
Qualifications and Experience Required
- Experience working as a Scheduler within an FM environment would be highly desirable
- Strong administration duties
- Excel and Microsoft experience
At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.
