Location: Bescot, Walsall
Contract: Full Time, Permanent
Join the RAC as a Renault UK Contact Centre Administrator and help deliver a seamless experience for members, dealerships and colleagues through accurate, efficient administrative support.
As a Renault UK Contact Centre Administrator, you'll play a key role in supporting the day-to-day operation of the Contact Centre, ensuring requests are handled accurately, processes run smoothly, and stakeholders receive a professional service every time. This role would suit someone who enjoys working in a fast-paced environment, takes pride in getting the details right, and is confident managing a variety of administrative tasks.
What you'll do
- Manage customer, dealer and internal administrative requests accurately and within agreed timescales.
- Own the Certificate of Conformity (COC) process, keeping customers informed throughout their journey.
- Process radio code requests, goodwill payments, invoices and audits in line with company procedures.
- Produce reports and carry out administrative reviews to support operational performance and quality standards.
- Work closely with Renault UK teams, dealerships and suppliers to resolve queries, support workflow management and drive member satisfaction.
What you'll need
- Strong administrative and organisational skills with excellent attention to detail.
- Ability to manage competing priorities and work independently in a fast-paced environment.
- Confident communication skills with the ability to build effective relationships with a range of stakeholders.
- Good working knowledge of Microsoft Office, especially Excel and reporting tools.
- A proactive, customer-focused approach with the ability to maintain accuracy and high standards under pressure.
What you’ll get in return
- Free RAC Ultimate Breakdown Cover from day one
- Car salary sacrifice scheme (including EV options) after 12 months
- 23 days holiday plus bank holidays (rising with service)
- Pension with up to 6.5% matched contributions and life cover
- 24/7 wellbeing support for you and your family
- Access to discounts across retail, travel and more
- Colleague Share Scheme so you can share in the RAC’s success
Why join the RAC?
At the RAC, we're committed to creating an inclusive workplace where colleagues can grow, develop and do their best work. You'll join a supportive team environment where your contribution is valued, your development is encouraged, and your work has a direct impact on the experience we deliver to our members and partners.
