Installation Administrator
Location: Telford
About Us
Formula One Range Group, a well-established organisation serving the window and door industry since 1998. We are proud to operate six successful companies across manufacturing and trade sectors, with sites located throughout the Midlands, Shropshire, Wales, and Swindon.
Due to continued growth and expansion, we are excited to offer an excellent opportunity for an experienced professional to join our retail team based in Telford.
Previous experience within the window and door (fenestration) industry is essential for this role. Applications from candidates without relevant fenestration experience will not be considered, as a strong understanding of industry products, processes, and requirements is fundamental to success in this position.
The Role
We are seeking an organised, proactive, and customer-focused Installation Administrator to support our existing team to coordinate installation projects from start to finish. The successful candidate will play a key role in helping support our Installation Senior in all aspects of installation administration, working closely with customers, installation teams, and internal departments to ensure projects are delivered efficiently and to the highest standards.
Key Responsibilities
- Support with the day-to-day administration of the installation department.
- Coordinate installation schedules and allocate work to fitting teams.
- Liaise with installation teams to ensure projects are completed on time and to the highest standard.
- Act as the main point of contact for customers throughout the installation process, providing updates and resolving queries.
- Work closely with internal departments, including Sales and Surveying, to ensure a seamless customer journey.
- Maintain accurate installation records and documentation.
- Monitor installation progress and proactively resolve issues to minimise delays.
- Deliver exceptional levels of customer service throughout every installation project.
- Support internal departments with marketing content and company updates.
- Welcome and assist customers visiting our showroom.
The Ideal Candidate
The successful applicant will have:
- Previous experience in an Installation Coordinator, Installation Administrator, or similar role.
- Proven experience within the windows, doors, glazing, fenestration, or home improvement industry.
- Excellent organisational and planning skills, with the ability to manage multiple projects simultaneously.
- Strong communication skills and the ability to build positive relationships with customers, installers, and colleagues.
- A proactive and solution-focused approach to problem-solving.
- Excellent customer service skills and a commitment to exceeding customer expectations.
- Good IT skills, including proficiency in Microsoft Office, particularly Excel, and experience using scheduling systems.
What We Offer
- The opportunity to join a well-established and growing business.
- A supportive and collaborative working environment.
- Long-term career development and progression opportunities within a successful organisation.
- Company Pension with Royal London
- Hourly rate will be discussed at interview stage and will be based on skill matrix
Apply Today
If you have experience in installation administration within the fenestration, glazing, or home improvement sector and are looking for your next career opportunity, we would love to hear from you.
Cut off date 9th September
Please email your CV to [email protected]
Pay: £12.71-£14.00 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
