Senior Field Service Engineer
Purpose of the Role
The Senior Field Service Engineer is responsible for carrying out the full duties of a Field Service Engineer while providing day-to-day technical leadership and operational support to the wider engineering team. The role is predominantly field-based, repairing, servicing and maintaining welfare equipment at customer sites, while acting as the first point of support and escalation for other engineers.
Key Responsibilities
Field Service Engineering
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Carry out servicing, maintenance, fault finding and repairs across the full range of welfare equipment at customer sites.
- Diagnose and rectify mechanical, electrical and hydraulic faults safely and efficiently.
- Complete planned maintenance, breakdowns, inspections and emergency call-outs.
- Ensure work is completed in line with company standards, manufacturer specifications and health & safety requirements.
- Maintain high first-time fix rates and minimise repeat visits.
- Complete job documentation accurately and identify customer damage and recharge opportunities.
People Management Responsibilities
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Provide direct line management for a team of approximately 5 to 6 Field Service Engineers.
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Act as the first point of escalation for technical and operational support.
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Conduct regular 1-2-1s, probation reviews and performance reviews, setting objectives and supporting individual development.
- Manage attendance, annual leave and day-to-day people matters in line with company policy.
- Use site audits and inspections to coach, mentor and develop engineers to improve technical capability, productivity, quality and customer service.
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Support recruitment, onboarding and induction of new engineers.
- Foster a positive, accountable, high-performing team culture.
- Support the Field Service Engineering Manager with the day-to-day running of the engineering team.
Accountabilities
- Safe and compliant completion of engineering work.
- Engineer Health & Safety compliance.
- Field quality audit programme.
- First-time fix performance.
- Engineer productivity and utilisation.
- Parts and van stock control.
- Recharge identification and evidence quality.
- Training and development of Field Service Engineers.
- Engineering cost control.
- Achievement of departmental KPIs and service standards.
Benefits:
- 25 days holiday plus bank holidays per year
- Life Insurance (2.5x annual salary)
- Company Referral Scheme (up to £1000 awarded)
- Company Cycle to Work Scheme – we buy the bike and you pay us back saving your NI
- Long Service Award – gifts, hampers, vouchers and more for long service
- Enhanced Company Pension Scheme (up to 5%, and via salary sacrifice where applicable)
- Medicash is our Healthcare Cash Plan (including access to virtual GP, and discounted prices at selected retailers and gyms)
- Learning & Development culture (professional qualifications, access to apprenticeships and more)
