TEMPORARY CUSTOMER SERVICE ADVISOR
If you are passionate about customer service, possess great attention to detail and are able to make a positive impact, then this could be the role for you.
Based in Chester, Eden Ecommerce is the number one on-line Christian book and resource store. We have an exciting opportunity to join our Customer Service team in the role of Customer Service Advisor to support us during our peak period at Christmas.
Eden has an accepting, lively culture and a keen team of professionals who will welcome you. If you align with our company values:- courageous growth, creative zest and compassionate service and if you have the skills, knowledge, attitudes and behaviours then we would love to meet you.
We are looking for a self driven individual who can influence others and make great judgement calls whilst following company policies and procedures.
Desirable skills/knowledge/attitudes/behaviours:
- A knowledge of Christian products and Christianity would be an advantage but not essential as training will be given.
- Experience in a customer service telephony role is desirable but not essential.
- Commercial awareness is essential.
- Competency with computers and quick to pick up new systems is essential.
- Strong teamwork skills is essential
Main Responsibilities:
● Answering incoming enquiries (telephone or email)
● Listening/reading to identify best action and apply solution
● After sales queries using independent problem solving techniques
● Accurate use and maintenance of the customer record database
● Ability to understand and follow their business processes
● Objectively balance the needs of the customer with the goals of the business
The successful candidate will need to start on 12th October 2026 and will finish on or before 18th December 2026
Flexible within Operating hours Monday - Friday - 8.30am - 5.30pm
Eden are a real Living Wage Employer
Pay: £13.45 per hour
Expected hours: 40.0 per week
Benefits:
Work authorisation:
- United Kingdom (required)
Work Location: In person
