Role Description
To interpret and design heating solutions for HVAC applications. The ability to provide technical support together with a strong commercial profile. A solid customer focus is important with the ability to problem solve and develop flexible cost-effective solutions. This hybrid full-time role is based in Brierley Hill.
What You'll be doing
- Design commercial heating solutions in accordance with the data provided either by the Contractor, Consultant, End User, or Key Account Manager. The specification provided may encompass a computer aided design in addition to a detailed written specification and heat loss calculation.
- A site survey may be required to qualify the information received before the heating design can be produced.
- Create customer quotes.
- Provide technical assistance to both external and internal customers regarding methods of product operation, application, and individual part guidance.
- Undertake a proactive sales role, answering telephone calls, responding to all forms of correspondence.
- Under the guidance of the Commercial Operations Manager, progress specific heating quotations with an aim of converting into orders.
- Highlighting potential order problems with the wider team.
- Liaison with the inside sales team to pass on potential leads and dealing with general administrative & sales opportunities.
- Participate in both departmental and company training schemes.
- Generally, support the wider Customer Service Team and undertake such duties deemed necessary by the Commercial Operations Manager as may be necessary from time to time.
What We're Looking For
- Significant experience working in a Technical/Sales Design role, within the HVAC and/or Humidification industry would be preferred.
- Exceptional communication skills with the ability to engage with both internal and external stakeholders at all levels.
- An effective negotiator and problem solver with the ability to work effectively under pressure and prioritise workload.
- A working knowledge of AutoCAD, quoting tools in a CRM system and Microsoft software including excel & word.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount
- Work from home
Application question(s):
- Do you have experience of creating customer quotes via a CRM system?
Experience:
- AutoCAD: 3 years (required)
- quoting in a CRM System: 3 years (preferred)
Licence/Certification:
- AutoCAD Certificate or proven experience (required)
Work Location: Hybrid remote in Brierley Hill DY5 1QA
