Job Description: EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com .
Role Title: Client Partner | Finance Transformation | Retail & CPG | Data & AI
BU/Segment: International Growth Markets
Vertical: Non-Financial Services (Manufacturing, Retail, CPG, Logistics, etc.)
Location: London, United Kingdom (Hybrid)
Employment Type: Permanent
We're looking for a commercially minded Client Partner to grow and expand strategic enterprise accounts across the Retail, Consumer Goods (CPG) and Manufacturing sectors.
This is a relationship-led growth role, focused on developing existing client partnerships, expanding into new business units and buying centres, and identifying opportunities to deliver greater value through Finance & Accounting Transformation, Data, AI and Analytics solutions .
Success in this role comes from building trusted executive relationships, understanding client priorities and turning existing client relationships into long-term, high-growth partnerships.
As part of your duties, you will be responsible for:
- Own and grow a portfolio of strategic enterprise accounts across Retail, CPG and Manufacturing.
- Develop trusted relationships with senior stakeholders including CFOs, Finance Directors, Chief Digital Officers and Chief Supply Chain Officers.
- Expand existing client relationships by identifying new buying centres, cross-selling services and increasing EXL's share of wallet.
- Build and execute strategic account growth plans aligned to each client's business priorities.
- Position Finance & Accounting Transformation, Data, AI, Analytics and Digital solutions to solve complex business challenges.
- Work closely with Consulting, Solution and Delivery teams to develop compelling client solutions and drive long-term growth.
- Lead executive account reviews and become a trusted strategic advisor to your clients.
Qualifications and experience we consider to be essential for the role:
- Proven experience growing strategic enterprise accounts through cross-sell, upsell and executive relationship management.
- Strong Retail, Consumer Goods (CPG) or Manufacturing domain expertise.
- Experience selling or expanding Finance & Accounting Transformation, Business Process Services, Analytics, AI or Digital Transformation solutions.
- Demonstrable success growing accounts from a small initial footprint into significant strategic partnerships.
- Strong executive presence with the ability to influence C-suite stakeholders.
- Experience developing strategic account plans that deliver measurable revenue growth.
- A consultative, relationship-led approach, with a strong commercial mindset and a passion for creating long-term client value.
Skills and Personal attributes we would like to have:
We're looking for candidates who can demonstrate how they have successfully grown existing enterprise accounts by expanding into new buying centres, increasing share of wallet and delivering sustained commercial growth.
Please highlight measurable examples of account growth on your CV, including the scale of the account and the commercial outcomes achieved.
As part of a leading global data and artificial intelligence ("AI") company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL , we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees can enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
- At EXL , we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the United Kingdom.
