NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
Join NHS Greater Glasgow and Clyde, one of the UK’s largest and most innovative health boards, and play a vital role within our expanding Nuclear Medicine and PET/CT service. As a Clerical Officer, you will be at the heart of a dynamic, patient-focused diagnostic environment, supporting high-quality care across multiple hospital sites. You will contribute to a service that delivers tens of thousands of vital investigations each year, helping patients receive timely diagnosis and treatment. Working alongside multidisciplinary clinical and scientific teams, you will ensure services run smoothly, efficiently and compassionately. This is an exciting opportunity to build a rewarding NHS career in a forward-thinking department that values development, teamwork and excellence. You will join a supportive team committed to delivering safe, person-centred care while promoting a positive and inclusive working culture.
Duration, Location, and Working Pattern:
Full Time, Permanent
Base Location: Gartnavel General Hospital
Shift Pattern: 36 hours within Monday to Sunday, 0800-2030 (9 hours per day)
Key responsibilities:
- Booking, coordinating and managing PET/CT and Nuclear Medicine appointments, including changes and cancellations
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Responding to telephone, email and face-to-face enquiries from patients, relatives and healthcare professionals
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Maintaining accurate patient records using electronic systems such as RIS, PAS and other clinical platforms
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Preparing and issuing appointment letters and patient instructions, ensuring all information is clear and timely
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Providing reception and general administrative support, including filing, scanning, document control and meeting coordination
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Liaising with departments, wards and external services to support patient pathways, including transport and interpreter arrangements
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Supporting data entry, audit processes and stock/ordering systems in line with departmental procedures
Knowledge, training, qualifications and/or experience required to do the job:
- Proven clerical or administrative experience within a busy environment
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Excellent communication and interpersonal skills with the ability to handle sensitive information with tact and confidentiality
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Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced setting
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High level of accuracy and attention to detail when managing patient data and documentation
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Confidence using IT systems, including Microsoft Office and electronic patient management systems
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Ability to work independently using initiative while contributing effectively as part of a team
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Previous experience in a healthcare setting or knowledge of patient administration systems is desirable
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
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A minimum of 27 days annual leave, increasing with length of service, plus public holidays
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Membership of the NHS Pension Scheme, including life insurance benefits
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Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
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Enhanced pay for working public holidays
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NHS discounts on a wide range of goods and services
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Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Elaine Renwick, Technical Section Manager, North West Sites - [email protected] - 01413017900
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.
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Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
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Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
