Job Overview
We are seeking a professional and personable Night Porter/Receptionist to join our team. This role involves providing exceptional guest services during overnight hours, ensuring the safety and comfort of our guests while maintaining the smooth operation of the reception area. The ideal candidate will possess excellent communication skills, a welcoming demeanour, and experience within the hospitality sector. Multilingual or bilingual abilities are highly desirable to assist our diverse clientele. This is a paid position suitable for individuals who thrive in a dynamic environment and are committed to delivering outstanding service.
Duties
- Welcome guests upon arrival, ensuring a warm and professional first impression
- Manage guest check-in and check-out procedures efficiently and courteously
- Handle phone enquiries with exemplary phone etiquette, providing accurate information and assistance
- Respond promptly to guest requests and resolve any issues with professionalism and discretion
- Maintain security protocols by monitoring CCTV, conducting regular patrols, and ensuring guest safety throughout the night
- Keep the reception area organised, tidy, and well-stocked with necessary supplies
- Record all relevant guest information accurately in the system
- Collaborate with housekeeping and maintenance teams to address any guest concerns or facility issues during your shift
- Assist with administrative tasks such as logging incidents or reporting maintenance needs
Qualifications
- Previous experience in hotel reception or guest services is preferred but not essential; training will be provided
- Excellent communication skills, with the ability to converse confidently in English; multilingual or bilingual abilities are advantageous
- Strong organisational skills with attention to detail
- Demonstrable hospitality or customer service experience, demonstrating a friendly and professional manner
- Ability to remain calm under pressure during night shifts and handle multiple tasks efficiently
- Knowledge of hotel management systems is desirable but not mandatory
- Flexibility to work overnight shifts, including weekends and public holidays if required
This role offers an excellent opportunity for individuals passionate about hospitality to contribute to a welcoming environment while developing their skills within the industry.
Pay: From £12.71 per hour
Work Location: In person
