Bookings Coordinator
Group Retreats, Full-time, Permanent
Ipswich (office-based), Monday to Friday, with weekend rota, from £27,000 per annum DOE
About Group Retreats
Group Retreats is a growing hospitality business specialising in exclusive-hire holiday properties across the UK, a curated portfolio of country estates and boutique hotels hosting private celebrations, family gatherings and corporate retreats. We care about the detail, in the properties we run and in how we run them behind the scenes, and every guest booking is the first impression of that standard.
The Role
Based in our Support Office in Ipswich and reporting to the Office Supervisor, this is a dual-function role combining bookings coordination with hands-on administrative support for our Directors and Managers. You will guide guest enquiries through to confirmed bookings, keep our reservation and payment records accurate, and provide the day-to-day admin that keeps the office running smoothly. It suits someone organised, personable and comfortable representing a luxury brand.
What You Will Do
- Respond to guest enquiries promptly and professionally, providing bespoke quotes and detailed property information.
- Manage the end-to-end booking process, entering reservations accurately into our management systems and processing payments securely.
- Deliver a high standard of guest service by telephone and email, making sure every requirement is met with care and precision.
- Support Directors and Managers with day-to-day administration, including document preparation, minute-taking and report generation.
Essential
- A high level of literacy in Microsoft Office (Word, Excel and Outlook), and confident with computers generally.
- Exceptional written and verbal communication, with the presence to represent a luxury brand.
- Highly organised, with a keen eye for detail and the ability to juggle priorities in a fast-paced environment.
- A motivated self-starter with a genuine commitment to excellence.
Desirable
- Experience in hospitality, holiday lets, reservations or a customer-facing administrative role.
- Experience with Hostaway or another property management system (PMS).
- Experience with HubSpot or another CRM.
- Experience using generative AI tools and prompt engineering.
About You
Warm, organised and unflappable, you enjoy being the person guests can rely on and the one the management team can hand things to and trust to see them through. You take pride in getting the details right, communicate naturally and professionally, and are as happy managing a busy inbox as you are picking up the phone.
Benefits
- Eligible for discretionary performance-related bonus.
- 28 days holiday per annum.
- Monthly review incentives, each online review mention earns an entry into our £500 year-end prize draw.
- Discounted stays at our exclusive-use properties.
- Town centre parking at the office.
- Team events and a collaborative working environment.
The Details
- Full-time, permanent position.
- Office-based in Ipswich. Monday to Friday, 09:00–17:00.
- Weekend rota, some weekend working, shared across the team.
- From £27,000 per annum DOE.
As a veteran owned and operated business, we welcome applications from ex-service personnel. If you have served and don't have all of the experience listed but believe you have the skills, aptitude and determination to do the job well, we would still encourage you to apply.
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Experience:
- Administrative: 2 years (preferred)
- Microsoft Office: 2 years (preferred)
Work Location: In person
