Salary: £31,537 to £34,434 (pro rata)
Working Arrangements: Part Time
Hours of Work: 18.5 hours per week
Status of Employment: Permanent
This post closes at 11.59 pm on the date specified.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Neighbourhood Officer role:
We have an exciting opportunity to join our team as a Neighbourhood Officer!
Working as an integral part of our Neighbourhood Teams this is a key front line post. You’ll be responsible for delivering a proactive reassuring practical and visible customer focused tenancy and estate management service and make a real difference to our customers and the communities that we manage.
You'll be providing a responsive neighbourhood management service that is consistent and supportive to customer needs and aids the sustainment of tenancies.
We're also hiring Neighbourhood Officers for various terms, so please consider applying for these roles too. You can simply copy your application form questions over!
Key duties and responsibilities of our Neighbourhood Officer:
- To deliver a highly visible, effective & proactive tenancy & neighbourhood management service.
- To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
- Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
- Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed.
- Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent.
- Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities.
Please refer to the full Job Description and Employee Specification upon completing your application.
What we’re looking for in our Neighbourhood Officer:
- NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills.
- Ability to communicate with residents and colleagues effectively
- Ability to provide customer focussed and responsive services
- Experience of social housing, including estate management and tenancy management or community safety related work.
- Ability to use initiative and work to deadlines to achieve targets.
What you might be asking is, why work for us?
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Key Dates
Shortlisting is due to take place week commencing 15 June and interview dates are due to take place week commencing 29 June. Please note these dates are subject to change.
Further Information
For an informal discussion about this role, please contact Jola Walker, Neighbourhood Team Leader by emailing [email protected]
- We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
- This post requires a Basic Criminal Record Check.
- CVs will not be accepted.
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
