We are now recruiting for a Senior Operations Manager to join the Capita Health Assessment Advisory Service.
The successful candidate will be responsible for leadership, direction and oversight of up to 10 teams of Functional Specialists, supporting both the Head of Operations and the wider leadership team through delivering an efficient and effective end to end service.
The Senior Operations Manager leads a distributed, healthcare team to deliver an exemplary service to the DWP claimant community as part of the Capita HAAS contract, within the Midlands and Wales regional areas. The Senior Operations Manager will be responsible for ensuring operational business outcomes are achieved, while delivering internal and external service levels, and identifying and delivering continuous improvement.
Job title:
Senior Operations Manager
Job Description:
What you'll be doing :
- Delivery to Contract Target Performance Levels : Ensure that all contractual targets and performance levels are met or exceeded, maintaining high standards of service delivery.
- Financial Accountability : Manage budgets effectively, ensuring financial targets are met. Responsible for delivering against the business plan.
- Stakeholder Relationships : Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
- Change Management : Act as SME and key lead to drive projects within the Enhancements Project forwards, ensuring they are completed on time, within scope, and within budget.
- Recovery Plans : Support the development and implementation of recovery plans to address any performance shortfalls or operational issues.
- Business Risk & Assurance : Identify, assess, and manage business risks, ensuring compliance with all relevant regulations and standards.
- People Agendas : Owns the people agenda for own area, including recruitment, training, talent management, employee engagement, and performance improvement. Identifies talent and undertakes succession planning to protect the business and support colleagues who wish to progress
- Driving Innovations : Drive innovations fostering a culture of continuous improvement and operational excellence.
- Health & Safety : Ensure adherence to health and safety standards, promoting a safe working environment for all employees.
- Government Procedures & Policy : Ensure compliance with government procedures and policies in line with PIPAG.
- Decision Maker : Act as a decision maker in operational matters, providing leadership and direction to the team.
- Client & Employee NPS Results : Monitor and improve Net Promoter Scores (NPS) for both clients and employees, driving initiatives to enhance satisfaction and loyalty
What we're looking for :
Change Management: Demonstrated experience in managing projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
Financial Acumen: Strong financial management skills, including budgeting, financial performance analysis, and business planning.
Stakeholder Management: Excellent relationship-building skills, with the ability to manage and influence key stakeholders, including clients, partners, and internal teams.
Risk Management: Experience in identifying , assessing, and managing business risks, ensuring compliance with relevant regulations and standards.
About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.
What’s in it for you?
A competitive basic salary of £65,000
25 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
