Customer Service Advisor – Edinburgh
We are looking for a friendly and professional Customer Service Advisor to work at our Blackhall branch.
This is a customer-focused role, with the main responsibilities being handling customer calls, taking bookings, managing enquiries, and supporting the company with general administration. You will be an important part of ensuring customers receive excellent service.
Why Join Us?
- Join a successful and growing business
- Be part of a company expanding across Scotland
- Bonus opportunities to increase your earnings
- Real progression opportunities within the business
- Supportive and friendly team environment
- Full training provided
Key Responsibilities
- Answer customer calls and manage booking enquiries
- Schedule appointments and update customer records
- Provide excellent customer service over the phone and in person
- Handle general enquiries and payments
- Support branch administration tasks
- Promote products and services where appropriate
- Work closely with the workshop team to ensure smooth daily operations
What We’re Looking For
- Friendly, professional, and reliable approach
- Confident telephone manner and strong communication skills
- Good customer service skills
- Ability to work in a busy environment
- Good organisation skills and attention to detail
- A positive attitude and willingness to learn
Experience
Customer service, call handling, or administration experience is preferred, but not essential as full training will be provided.
Automotive or workshop experience would be an advantage, but we are more interested in finding the right person with the right attitude.
If you are looking for a role with a growing company where you can develop and progress, we would like to hear from you.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
Application question(s):
- Do you have a full UK drivers license?
Work Location: In person
