BCUSU's Advice Team provide essential support for students at BCU on issues related to academics and housing, plus signposting to key support services from the University. This vacancy will be key to the development of our Advice Team.
We’re looking for a Senior Student Adviser to deliver high quality, independent advice and manage complex casework at BCUSU.
BCUSU's Advice Team provide essential support to all students at BCU, on issues related to academics and housing. We're completely independent from the University, and provide confidential support for students' issues.
This is a great opportunity for an Adviser looking to step into a supervisory role, with additional responsibilities. You'll provide day-to-day professional oversight and guidance to our team of advisers and ensure a high quality of advice delivery.
- Deliver high-quality, independent advice and manage complex casework that provides measurable benefit to students.
- Responsible for day-to-day operational practice, whilst supporting quality assurance, and service capability in line with BCUSU values.
- Support advice insight generation, service development, and influence at thematic level
The successful candidate will have:
- Relevant Advice training (e.g. Citizens Advice / AdviceUK)
- Minimum 2 years’ experience of delivering advice and casework in a relevant setting
- Experience of managing complex and sensitive cases
- Understanding of quality standards within advice provision (e.g. AdviceUK)
- Experience of supporting or guiding others in a professional context
- Advanced communication and stakeholder engagement skills
- Ability to manage complex, high-risk and emotionally demanding cases
- Strong analytical and problem-solving skills
- Ability to ensure consistency and quality of practice
- High level of accuracy and attention to detail, including audit-ready recording-keeping
- Ability to identify patterns and translate insight into practical action
- Ability to work influence outcomes at department or school/college (or equivalent) level
- Excellent standard of IT literacy, including Excel, Word, Outlook and Advice Management System (e.g. AdvicePro)
- Resilience and ability to manage competing demand
Hours: Full time, 35 hours per week.
Salary: £33,449 - £36,900 (Grade D)
How to apply: complete our online application form on our website where you will be asked to
- Provide some basic personal details
- Answer 3 screening questions
- Submit your CV
Application deadline: Sunday 23rd August, 11pm
Selection process: Due to the high volume of applicants, we may only be able to contact shortlisted candidates. If you do not hear from us by Friday 4th September, please consider that your application was unsuccessful on this occasion. Interviews will be conducted on Wednesday 9th September.
Why work for BCUSU?
Staff members have a number of benefits:
- Generous Holidays (32 days plus 8 Bank Holidays paid annual leave pro-rata)
- Optional Contributory Pension Scheme (eligible for joining after completion of probation period)
- Additional day holiday for Wedding day and Graduation day
- Enhanced Maternity, Paternity, Adoption pay and leave
- Health Care Cash Plan - money back on everyday health care such as dental, optical and physio costs, and additional benefits like remote GP appointments, mental health support, exclusive discounts on high street purchases and more.
- Volunteering – take one day volunteering and BCUSU will match it with another day for you to volunteer
- Paid Compassionate Leave
- Cycle to Work Scheme
- Access to student discount platforms
- BCU Library membership
- Staff socials – subsidised events usually Summer and/or Christmas
BCUSU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require any reasonable adjustments to assist you in the application or interview process please get in touch to discuss your needs, by emailing [email protected]
Pay: From £33,449.00 per year
Application question(s):
- Describe your experience representing or supporting an individual through a formal tribunal, panel, or disciplinary hearing.
- This senior role requires the immediate ability to manage an independent, high volume academic caseload. Please outline your direct casework experience over the past 2+ years.
Experience:
- Direct, Practical Advice Casework: 2 years (required)
Work Location: In person
