Who we are:
We know our people are the heart and driving force behind all our success. That's why we proudly hold the Investors In People Gold Award. At Bazaar Group we know that people are the secret to our success.
Founded in 2005, we began our journey in Northumberland, UK with a simple yet innovative idea: redefining the humble beanbag. In 2022 we now have a distribution center in Hamburg, Germany allowing us to service Europe, bringing us one step closer to achieving our ambitious growth plans.
Now, here's the exciting part – we're not stopping there and that is where you come in.... With big dreams, and even bigger plans, we’re on the lookout for passionate individuals who are ready to contribute to our ambitious growth plans.
To learn more about us, head to BGRP Holdings
About the role:
- Part Time - Monday, Wednesday, Thursday
- 8am - 4:30pm
- Sunday working rota - Working 1 Sunday every 6 weeks
What you’ll be doing:
As a Customer Experience Administrator, you will play a vital role in delivering exceptional customer experience while supporting business growth and sales performance. You will provide high-quality customer service, proactive sales administration and effective account management, ensuring every customer interaction reflects Bazaar Group's values and commitment to excellence.
This role requires a commercially aware, customer-focused individual who can resolve issues efficiently and identify opportunities to maximise customer satisfaction and sales.
Key responsibilities:
- Delivering outstanding customer support through in-bound calls and emails in a professional, yet approachable manner
- Providing proactive and commercial account administration
- Demonstrating excellent customer service skills with the ability to understand the needs of the customer
- Managing customer complaints
- Working closely with the Customer Experience team to understand the customer and drive sales through exceptional customer care
- Communicating effectively and liaising with other departments to solve problems or answer customer queries
- Maximising value from each customer interaction by taking opportunities to increase sales through up selling and following up on leads given/quotations raised
- Administering of returns and process accurate refunds
- Manage customer feedback and third-party sales channel metrics to help drive sales
- Support other team members where English is a second language
- Providing cover for colleagues within the wider Sales & Operations Team during absence or busy times
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessary by your changing role within the organisation and the overall business objectives of the organization.
What we are looking for:
Relevant Experience:
- Proven experience within the B2B or B2C sector
- Experience within a professional sales environment
- Evidence of effective communication skills gained within a customer service or commercial office environment
- Evidence of strong commercial awareness
- Strong MS Office and Excel skills
- Proficiency with in-house ERP systems
Special Attributes/Individual Performance Characteristics:
- Proactive and forward thinking
- A positive and tenacious attitude
- Conscientious & hard-working
- Able to multitask and manage workload to tight deadlines
- Self-motivated
- Adaptable and comfortable working in a changing environment
- Confident, enthusiastic & professional manner
- Close attention to detail
- Reliable and excellent timekeeper
Perks, Benefits & more:
- 25 days holiday plus Bank Holidays + the ability to buy additional annual leave - Pro rated
- 35% staff discount + frequent staff sales for exclusive discounts
- 2 paid charity days so you can give back to your community
- Home & Tech Scheme
- Enhanced parental, family and carers’ leave including fertility support
- Access to Learning & Development, plus professional memberships and training through organisations like ILM and CIMA
- Enjoy numerous staff social events throughout the year
- Enhanced pension scheme and Life Assurance for added peace of mind
- Comprehensive company healthcare cash plan
- Access to a wide range of employee wellbeing initiatives and benefits
We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds. Bazaar Group values diversity and believes that a variety of perspectives enrich our team and contribute to our continued success.
We proudly offer a guaranteed interview to disabled candidates who meet the minimum criteria for the role. If you consider yourself to be disabled, and would like to request any reasonable adjustments to support your application for careers at Bazaar Group, please get in touch at [email protected] or call the HR team on 01670 594137.
We’ll look forward to speaking to you.
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
Work Location: In person
