Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for 3 part-time Support Workers to join our Derbyshire Low Level Support Service (DLLSS) in North-East Derbyshire / Chesterfield / Bolsover with the primary aim of providing short-term, targeted support (not personal care) to individuals, focusing on maintaining their independence in their own homes.
For full details and to apply: https://www.citizensadvicemidmercia.org.uk/jobs/llss-support-worker
We are looking for someone who:
- Has excellent communication skills
- Can manage own time effectively with a keen eye for detail
- Can monitor and maintain own standards ensuring work is accurate
- Is experienced in working with a diverse range of people and providing a welcoming environment for clients
- Is in possession of a full driving licence and use of a car to fulfil the travel requirements
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
The essentials
Salary: £25,282.67 - £28,071.60 per annum pro-rata
Hours: 30 / 22.5 hours per week
Location: Blended – working from home and within the specific location / community (North-East Derbyshire, Chesterfield or Bolsover). Role may involve working/traveling across Derbyshire and occasionally beyond
Contract: fixed term until April 2027 with possible extension (dependant on funding)
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us
To apply - applications only via our website: https://www.citizensadvicemidmercia.org.uk/jobs/llss-support-worker
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.
If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Pay: £25,282.67-£28,071.60 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Sick pay
Shift:
Work days:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Chesterfield S41 7AJ
