As a Speak Up Support Specialist, you will support the Speak Up Manager with the day-to-day delivery and operation of the Speak Up service, helping to ensure concerns are received, triaged, managed and reported on a confidential, fair and consistent manner.
The Speak Up Support Specialist will demonstrate integrity, fairness, and respect, and will remain calm and professional when dealing with sensitive or emotive issues. In addition to case intake and coordination, the role plays an active part in promoting awareness of the Speak Up function; building trust and confidence in the Speak Up process for Employees, Operators, Contractors, and third parties, and in supporting Post Office Limited’s commitment to openness, integrity, and accountability
How our people behave is as important to Post Office, as what is delivered. The Speak Up Support Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.
