This is an ideal opportunity for a bright articulate IT Helpdesk/Service Desk Advisor, looking to progress their career with a forward thinking IT Helpdesk company based in West Malling, Kent. The role is office based.
As our IT Technical Support Advisor you will be the first point of contact between users and the Service Desk team, providing 1st line IT support to users predominantly within the hotel and leisure industry.
The Role
Providing prompt and proficient technical support via email and phone
Identifying, diagnosing, prioritising and resolving IT issues
Maintaining up-to-date and accurate records
Out of Hours Support
1-2 Saturday Mornings per month after training completed (overtime paid)
Experience/Knowledge/Skills
12-18 months experience in a 1st line technical support role
Proficient in Office365 including Exchange online,
Sharepoint, Teams, Intune, EntraSaaS/Cloud Based applications
Antivirus Software ESET, McAfee or similar
Basic Firewall knowledge
Imaging Software
Security Principles - XDR, phishing attacks
You will be technically competent, and customer focussed, with excellent communication skills, able to use your own initiative, and work well within a fast paced environment. Your attention to detail, as well as your enthusiasm and commitment to learning, will contribute towards a fun and rewarding career and you can take a break from your desk in our staff area where free drinks and snacks are available.
This is an office based role in West Malling, Kent with onsite presence required 5 days a week. We are unable to offer visa sponsorship for this role.
Applicants must have the right to work in the UK at the time of application.
Pay: £25,500.00-£26,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
Application question(s):
- Do you own a car or have access to a car on a daily basis?
- How long would it take you to commute to West Malling, ME19?
Experience:
- IT Help Desk: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
