Customer Service Associate | Manchester | Full-Time | Permanent | On-Site
Love sports, team dynamics, and competitive environments? Looking for an active commercial opportunity where your natural communication skills, energy, and drive translate directly into professional career success?
We are hiring an energetic Customer Service Associate to join our growing campaign team in Manchester. As direct customer-facing brand activation specialists, we connect major brands directly with audiences across active venue setups, event sites, and high-footfall locations across the city.
If you bring a competitive mindset, enjoy interactive, face-to-face customer engagement, and want to build a career outside of a traditional desk environment, this is the perfect role for you.
Channel Your Competitive Drive into Career Success
In direct customer activation, just as in sports, success relies on preparation, team effort, and clear strategy execution.
As a Customer Service Associate, you will play an active role on our campaign floor, engaging face-to-face with prospective buyers, presenting brand offers, answering inquiries, and facilitating direct account registrations. Working alongside high-performing mentors and shift leaders, you will learn to channel your competitive edge into professional communication, audience engagement, and campaign execution.
This position is ideal for candidates searching for Customer Service Associate Jobs, Brand Ambassadors, Campaign Support Associates, Direct Customer Engagement Roles, and Sports-Minded Entry-Level Careers in Manchester.
What You'll Be Working On
Your responsibilities will include:
- Engaging directly face-to-face with prospective customers on-site to deliver compelling product overviews and secure customer sign-ups
- Representing partner brands with high energy, enthusiasm, and professional clarity on-site
- Processing customer applications, subscriptions, and digital registrations accurately using handheld tablet software
- Participating in daily morning strategy huddles, target setting, and customer engagement workshops
- Gathering customer feedback and tracking daily conversion metrics to help optimize overall campaign performance
- Collaborating with team members to hit daily, weekly, and monthly performance benchmarks
- Contributing practical ideas during campaign briefings and skill-building sessions
- Continuously refining your communication, customer service, and interpersonal skills through daily coaching
What Makes You a Great Fit?
We value a strong work ethic, team player mindset, and competitive drive above specific past job titles.
You'll stand out if you:
- Possess excellent verbal communication skills and enjoy direct, face-to-face interaction with diverse audiences
- Bring a resilient, target-driven, and competitive attitude to active operational environments
- Build rapport quickly and connect with people authentically
- Work effectively both independently and as part of a high-energy, goal-oriented team
- Show high dependability, punctuality, and comfort working on your feet during interactive shifts
- Possess a positive attitude and an eagerness to master customer-facing campaign strategies
Prior experience in sports coaching, fitness, customer service, retail, promotions, hospitality, or event execution is beneficial but not required—comprehensive paid onboarding and continuous 1-on-1 coaching are provided from day one.What You'll Receive
We believe in coaching and developing talent from the ground up through hands-on experience.
Benefits include:
- Competitive base pay structure plus performance-linked bonuses and incentives
- Comprehensive paid initial onboarding and daily 1-on-1 mentorship from experienced campaign leads
- Clear, performance-based career progression into Senior Associate, Shift Captain, and Campaign Manager roles
- Recognition schemes, monthly performance awards, and regular team incentives
- Company social events, sports socials, and an energetic, supportive workplace culture
- Consistent full-time scheduling across accessible, high-footfall Manchester locations
Apply Today
Ready to bring your sports-minded energy into an active, high-reward career? Submit your CV today to join our Manchester team as a Customer Service Associate! Applications are reviewed regularly, and qualified candidates will be contacted promptly.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
