Ecigwizard has an exciting opportunity for someone to join the team!
It feels brilliant to be part of a business that does things its own way and achieves fantastic results while doing so, and that’s exactly how you’ll feel as a Store Manager at Ecigwizard! Ecigwizard specialises in high-quality Electronic Cigarettes and accessories, a leading company in its sector.
Do you love how it feels to help others? As a Store Manager at Ecigwizard, you’re highly skilled at uncovering customers’ needs. Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Ecigwizard, and you get great satisfaction from helping customers develop lifelong relationships with Ecigwizard. Every day is an opportunity for you to turn another Ecigwizard visitor into a loyal customer.
A few more responsibilities of the role include:
- Cashing up.
- Ordering stock replenishment.
- Receiving, counting, displaying, and storing replenished stock.
- Monitoring stock levels.
- As a key holder, you will be responsible for setting the alarm and ensuring the shop is securely locked.
- Banking.
- Advising customers on the most appropriate product for them.
- Dealing with customer complaints.
- Providing excellent customer service.
- Report to Direct Manager on store performance, ideas on how to improve sales and achieve targets.
- Assist with management of the store's social media pages, posting regularly, answering messages, creating competitions, and increasing awareness.
- Always maintaining a smart appearance.
- Ensuring stock is displayed to a high standard.
Working as a Store Manager for Ecigwizard brings a lot of diversity and so there’s certainly no risk of getting bored. Everyone here understands exactly what needs to happen to make their store a success.
Key Qualifications
- Ability to work unsupervised and work confidently in lone working environments
- Ability to deliver great customer experiences.
- Strong interest in technology, and agility in learning new products and features.
- Strong communication skills.
Additional Requirements
- You have strong people skills — you’re approachable, a good listener and empathetic.
- You'll also need to have a good phone manner.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs. Overtime will be required for holiday and sickness cover.
- Able to work alone as well as part of a team.
- Excellent organisational skills.
- Fast learner
About the role:
Full-time
- 38 hours per week to be worked across 5 days including weekends (you’ll need to be flexible with your schedule)
- Competitive basic salary & bonus scheme
- Training carried out internally
- Performance-related pay reviews.
- Ongoing training and personal development.
- Vocational & external training opportunities.
Applicants must be 18+ to apply.
Job Types: Permanent, Full-time
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
Ability to commute/relocate:
- Devizes SN10 1JG: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any previous experience in using Electronic Cigarettes and/or knowledge of how the product(s) work? (Not a requirement as full training is provided)
- Are you flexible/available to work between the hours of 9.30 am - 5.30 pm Monday to Saturday & 11 am - 5 pm on Sundays? - These are the shop opening hours, shifts will vary between these times across 5 days per week. [If not, can you please specify which days/times you are unable to work]
- Are you over the age of 18? [Must be over 18 to sell age-restricted products at Electronic Cigarettes Ltd]
Experience:
- Management: 1 year (preferred)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
